Disaster Recovery/Incident Management Analyst

We are seeking a dynamic, hardworking and eager individual to join our Global Business Continuity team. This role will work alongside the entire global team, but report directly into the BC Manager for the Americas region. In this role, you will be supporting the team in conducting BIA and BC Plan reviews focusing on the Americas region, and will also help to implement and maintain the business continuity program particularly administering various training, exercises, and tests to improve the firm’s preparedness and resilience during a disruption. You will also gather, document, and analyze data related to the program, tests, training etc. to identify gaps and improvement opportunities.

The ideal candidate will have a strong background in data analytics, excellent communication skills, and the ability to manage several projects at one time. Previous experience in the business continuity field is preferred but not required.

Key Responsibilities:

• Assist in the day-to-day responsibilities of BC Managers/Coordinators; ensure relevant BC documentation is kept up to date (training attendance, test results, policies and procedures, etc.).
• Gather, analyze, and report on BC program data which will contribute to decision-making processes and business insights.
• Validate data inputs from various different data sources to maintain data reliability and transferability between platforms and teams.
• Assist with business impact analysis to identify critical business processes, functions, services and resources required to support the timely recovery of these. Help maintain and update records of the assessments for the global team.
• Assist in regular exercises and simulations to test the effectiveness of BC and incident management plans
• Support incident response efforts, specifically documenting and gathering timelines, data points and action items, and following up with responsible parties for close-out of assigned action items ; be prepared to support incident response 24/7.
• Collaborate with various teams, including Facilities, IT, Operations, Risk as well as BCP stakeholders within each line of business at the firm ; Work closely with development teams who own/maintain BC related software and platforms.
• Perform other roles and responsibilities that may be assigned to support the implementation and maintenance of the BC program.
• Assist in identifying opportunities in the Fusion RM to present data in an interesting and dynamic way.
• Assist in preparing and reviewing BC output reports – e.g. quarterly governance pack, capital markets participation stats etc. in compliance with the firm’s branding guidelines.

Qualifications and Requirements:

• Experience or expertise in business continuity and incident management.
• Bachelor’s degree in one or the following: Finance, Accounting, Economics, Business Administration, Data Analytics, Computer Science or other related study.
• Relevant certifications (e.g., MS Excel, PowerBI, Google Analytics etc.) is highly desirable. AI experience is an advantage but not required.
• Strong communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Eagerness to learn and develop new skills and build out business continuity expertise
• Ability and willingness to be on-call to support incident response efforts inside and outside of normal business hours for global critical incidents. Incident response coverage follows the “follow the sun” model.