Administrative Assistant

Job Description

Job Description

Administrative Assistant (Billing & Customer Support)

Location: Acworth, GA (In-Office)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $20/hour

Position Overview

We are seeking a reliable and detail-oriented Administrative Assistant to support our daily office operations. This role is essential in keeping our billing, customer communication, and internal processes running smoothly. The ideal candidate is organized, professional, and comfortable handling both financial tasks and customer interactions.

Key Responsibilities

Billing & Accounts

• Send invoices accurately and in a timely manner
• Monitor customer accounts and track outstanding balances
• Perform collections and follow up on past-due invoices professionally
• Assist with billing questions and resolve discrepancies
• Answer phone calls and emails.

Customer Support

• Communicate with customers regarding account issues, scheduling, and services
• Handle customer concerns with professionalism and problem-solving skills
• Provide a positive and helpful experience for all clients

Scheduling & Office Support

• Schedule customers for services and coordinate appointments
• Assist with day-to-day office operations and administrative tasks
• Support rock yard sales and customer inquiries as needed

Qualifications

• Fluent in English and Spanish
• Experience with billing, Quickbooks, invoicing, or collections
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Comfortable handling multiple tasks and priorities
• Proficient with computers and basic office software
• Previous administrative or office experience preferred

What We’re Looking For

• Dependable and punctual
• Professional and confident when speaking with customers
• Strong problem-solving mindset
• Ability to work independently and as part of a team

Responsibilities 

• Answer incoming phone calls
• Schedule appointments and maintain a calendar
• Organize meetings and take accurate minutes 
• Write emails, memos, and letters and distribute them appropriately
• Contribute to company reports
• Maintain an organized filing system
• Develop, update, and maintain relevant office procedures
• Assist administration when needed