Customer Service Manager - State Farm Agent Team Member

Benefits: Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development Role Description: As a Customer Service Manager with Dan Cohen State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. Responsibilities: Oversee the customer service tasks and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Handle payment related tasks. Create sales opportunities for the sales team. Set appointments for the team at customers renewals. Answering and assigning text messages from customers. Qualifications: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem‑solving abilities. State Farm experience - not required, but highly recommended! #J-18808-Ljbffr