Medical Assistant I (Primary Care, Winter Haven)

Nemours Children's Health is seeking a compassionate, patient-focused Medical Assistant (Winter Haven) to join our Primary Care team in Winter Haven, Florida.

Our pediatric primary care practices provide family-centered care focused on prevention, wellness, and helping every child reach their full potential. With 20 conveniently located practices throughout Central Florida, we build lasting relationships with families while delivering high-quality pediatric care in welcoming, kid-friendly environments.

Why join us?

At Nemours Children's, we are committed to creating the healthiest generations of children. That begins with investing in our people.

The well-being of our associates is the foundation of our Whole Child Health approach. Through seven dimensions of wellness - from physical and emotional well-being to financial health - we are committed to becoming the healthiest workforce. By supporting our associates, we empower them to provide exceptional care for children and families every day.

For more than 85 years, Nemours Children's has been backed by the strength and stability of the Nemours Foundation, allowing us to continually invest in our people, programs, technology, and communities. As one of the nation's leading pediatric health systems, we're expanding access to world-class pediatric care while creating opportunities for associates to learn, grow, and build rewarding careers.

If you're passionate about caring for children, enjoy working in a collaborative environment, embrace new challenges, and want to be part of an organization focused on growth and innovation, you'll find a place to flourish at Nemours Children's.

What You'll Do

As a Medical Assistant, you'll play an important role in creating a positive experience for patients and families while supporting providers in delivering exceptional pediatric care. Serving as a key member of the care team, you will help coordinate patient visits, assist with clinical procedures, and ensure efficient patient flow throughout the practice.

Responsibilities include:

• Welcome and prepare patients for their visit by collecting vital signs, medical histories, and other clinical information.
• Assist providers during examinations, treatments, and in-office procedures.
• Administer medications and vaccines under provider direction and according to established protocols.
• Collect specimens, perform basic laboratory testing, and prepare equipment and examination rooms.
• Document patient information accurately in the electronic medical record.
• Coordinate patient flow to promote efficient, high-quality care.
• Educate patients and families using provider-approved materials and instructions.
• Help create a comforting, supportive environment for children and their caregivers.
• Maintain exam room cleanliness, infection prevention standards, and medical equipment.
• Collaborate with physicians, nurses, and other care team members to deliver safe, compassionate, relationship-based care.
• Perform additional clinical and administrative duties within the scope of the Medical Assistant role and organizational policies.

Qualifications

Medical Assistant I:

• Entry-level position.
• Completion of a certified Medical Assistant program is preferred.
• Certification preferred (see below)
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)
• American Heart Association BLS Certification within 90 days of hire date.
• Basic clinical and administrative skills.
• No prior experience required.

Medical Assistant II:

• Requires 1 year of experience as a Medical Assistant.
• Demonstrated proficiency in clinical and administrative tasks.
• MA Certification required (see below) and MA school preferred.
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)
• American Heart Association BLS Certification within 90 days of hire date.
• Ability to mentor and train new Medical Assistants.
• Travel to other locations may be required.

Medical Assistant III

• Requires 5+ years of experience as a Medical Assistant.
• Advanced clinical and administrative skills.
• MA Certification required (see below) and MA school preferred.
• Acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA)
• American Heart Association BLS Certification within 90 days of hire date.
• Involvement in quality improvement initiatives and advanced patient care.
• Travel to other locations may be required.

Additional Qualifications

• Strong verbal and written communication skills.
• Ability to work collaboratively in a team-based environment.
• Experience using electronic medical record systems.
• Computer proficiency.
• Ability to adapt to changing priorities in a fast-paced clinical setting.
• Flexibility to work daytime hours based on staffing needs.

What We Offer

• Medical, Dental, and Vision - Four levels of medical coverage are available, including fertility care and prescription drugs for associates and their families.
• Paid Time Off (PTO) - PTO will accrue according to your role and length of service. There are six paid holidays annually, and one day of paid volunteer time off.
• Paid Parental Leave - New parents receive six weeks of paid leave at 100% of pay.
• Tuition Reimbursement - Reimbursement available on approved courses to a maximum of $5,250.
• Retirement Savings Plan - There is a 403(b) plan with immediate participation and matching contributions.
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance - Basic Life Insurance is paid equal to one time your annual salary, up to a maximum of $500,000.
• Short- and Long-Term Disability - All associates are automatically covered by our short-term disability coverage with income protection for disabilities caused by illness, accident or injury that are not work-related, at 60% of your salary.

Join Our Team

Every interaction has the power to make a child feel safer, healthier, and cared for. At Nemours Children's Health, you'll join a collaborative team that's committed to helping children thrive while supporting your own personal and professional growth.

Apply today and help us create the healthiest generations of children.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .