Field Service Engineer

Field Service Engineer (X-Ray)

Job Summary

Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment. Installs and services KMHA products in an assigned territory.

Essential Functions/Responsibilities
• Performs on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment.
• Provides support to KMHA sales, service and management teams.
• Serves as customer contact on technical and service related problems.
• Isolates start-up malfunctions and takes corrective action.
• Train customer personnel in equipment operation and maintenance.
• Represents company in dealings with customers.
• Prepares daily logs and reports of work performed.
• Assigned projects are diverse in problem solving.
• Experience with installation and service of CR/DR modality products.
• General knowledge and understanding of DICOM.
• Preferably experience with construction and service of X-Ray rooms and /or portable products.

Requirements and Qualifications

Core Competencies

• Technical Proficiency
• Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues.
• Continuously updates skills and shares technical knowledge with the team.
• Problem Solving & Critical Thinking
• Diagnoses problems quickly and accurately using data and experience.
• Develops effective solutions independently or collaboratively under time-sensitive conditions.
• Project & Time Management
• Manages multiple priorities efficiently, meeting deadlines and budget constraints.
• Coordinates field projects, communicates progress, and adjusts plans to ensure success.
• Customer Focus
• Delivers responsive, respectful, and solution-oriented service.
• Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement.
• Communication Skills
• Communicates clearly and confidently-both verbally and in writing.
• Listens actively, responds constructively, and adapts communication style to audience needs.
• Team Collaboration
• Works effectively with cross-functional teams, sharing knowledge and supporting collective success.
• Promotes a positive team environment through openness, accountability, and reliability.
• Leadership & Accountability
• Takes initiative, demonstrates ownership, and follows through on commitments.
• Provides mentorship, supports continuous improvement, and helps build team capability.
• Quality & Compliance
• Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820.
• Proactively identifies areas for improvement and drives high standards in service delivery.
• Adaptability & Strategic Awareness
• Adjusts to changing conditions and customer needs with a proactive mindset.
• Understands organizational goals and contributes to broader business success.
• Travel requirements:
• Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories.
• International travel may be required for product training or development of training programs.