Patient Advocate

Patient Advocate

We are seeking a compassionate, bilingual, and detail-oriented Patient Advocate to support patients within a leading healthcare services organization. This is an opportunity to make a direct impact by helping patients navigate financial assistance programs and access the healthcare resources they need.

Key Responsibilities:

• Meet with patients to assess eligibility for healthcare and financial assistance programs
• Guide patients through application processes for programs such as Medicaid, Medicare, disability, and charity care
• Assist patients in gathering and completing required documentation
• Serve as a liaison between patients, healthcare staff, and external agencies
• Follow up on pending applications and case activity to ensure timely resolution
• Educate patients on available resources and financial assistance options
• Maintain accurate and confidential records in compliance with HIPAA guidelines
• Manage multiple cases while meeting productivity and quality expectations
• Utilize multiple systems and databases to document and track patient information
• Support operational needs at various healthcare locations as needed
• Assist with special projects and process improvement initiatives

Qualifications:

• High school diploma or GED required
• Bilingual in English and Spanish required
• 2+ years of customer service, healthcare, financial counseling, social services, or related experience
• Strong communication skills with the ability to explain complex information clearly and compassionately
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Comfortable learning and navigating multiple systems and technologies
• Ability to work independently and manage patient caseloads effectively
• Reliable transportation and valid driver's license required

Role Details:

• Location: Reno, NV
• Work Model: Hybrid
• Schedule: Full-Time, 40 hours per week
• Hours: Monday-Friday, 8:00 AM-4:30 PM (schedule flexibility required based on business needs)
• Compensation: $22-$24/hour
• Travel: Occasional local travel to support nearby healthcare facilities as needed
• Benefits: LaSalle Network consultants are eligible to enroll in medical, dental, and vision benefits. For details, visit: LaSalle Network Consultant Benefits

If you are interested in learning more and align with the qualifications, apply today!