Senior Adult Rights Advocate

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Aging and Disability Services Division (ADSD) is currently recruiting for a Senior Adult Rights Advocate in Reno Nevada. This recruitment may be used to fill current and future vacancies as they occur in the following program: Long Term Care Ombudsman (LTCO). Under limited supervision incumbents in addition to performing the full range of duties described in the series concept investigate complaints made by or on behalf of clients residing in the community or who reside in facilities such as skilled nursing group homes homes for individual residential care and assisted living facilities; work on behalf of clients under strict consent and confidentiality guidelines; provide information to clients family members facilities and other agencies regarding a variety of topics relative to client care; provide advocacy and case management services to clients; provide training on a variety of topics regarding long-term care resident rights dignity and respect abuse abandonment neglect isolation exploitation quality of care and quality of life; assist in the development and support of long-term care residents and family councils track trends in facilities and make referrals to other agencies as appropriate; provide Medicaid outreach by providing information to the public about Medicaid eligibility and services; and monitor Medicaid provider compliance and work to resolve provider service issues. This is the advanced journey level in the series. ADSD fosters a positive inclusive and diverse work environment that values innovation teamwork and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging - connecting Nevadans to services and improving their quality of life.

Adult Rights Advocates provide advocacy and assistance to protect and enhance the health safety welfare and rights of older persons (adults 60 and older) and/or vulnerable persons.

Essential Qualifications

Three or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

Job Duties

1. Assist clients and caregivers in life planning for independent living.
2. Provide information and referrals to agencies for physical emotional social and economic support services.
3. Coordinate a network of services and resources for financial health care housing in-home care and other service needs of clients.
4. Establish partnerships determine appropriate services identify gaps in services and conduct surveys.
5. Handle inquiries complaints and respond to requests for assistance.
6. Complete intake forms and other types of forms and assessments and enter information into systems.
7. Provide advocacy and case management services and refer individuals to appropriate services.
8. Complete records on services provided.
9. Research develop update and conduct public presentations based on requests for information.
10. Provide information and assistance to staff service providers caregivers community organizations law enforcement and others regarding abuse neglect exploitation and isolation of individuals.
11. Evaluate and enhance resources to meet client needs and ensure quality assurance efforts are met.
12. Assist in policy procedure and form development.
13. Review legislation and regulations to determine impact on clients and participate in community engagement.
14. Investigate complaints made by or on behalf of clients residing in the community or who reside in a facility.
15. Advocate for clients under strict consent and confidentiality guidelines.
16. Offer information to clients families facilities and other agencies regarding a variety of topics related to client care.
17. Provide training on long-term care resident rights dignity and respect abuse abandonment neglect isolation exploitation quality of care and quality of life.
18. Support resident and family councils monitor facility trends and make referrals to other agencies.
19. Conduct Medicaid outreach and ensure provider compliance.
20. Act as a team leader by assigning and reviewing work training and providing input to performance evaluations and discipline.
21. Perform related duties as assigned.

Knowledge Skills and Abilities

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Knowledge of:

• Rights and needsof older and/or vulnerable persons residing in the community or long-term care facilities; right to self-determination and the right to privacy; areas relevant to older and/or vulnerable persons residing in the community or in long-term care facilities; regulatory information and long-term care services; public and private welfare and social programs.

Ability to:

• Identify investigate and resolve complaints; advocate forolder and/or vulnerable persons and resolve problems;identify abuseabandonment neglect exploitation isolation and other adverse circumstances.
• Convey and document accurate and precise information; review and analyze information received from residents family members facility staff and others; apply federal regulations State laws and agency policies and procedures to determine compliance; write reports and make referrals to other agencies.
• Review work products for quality quantity and timeliness; analyze information problems situations practices or procedures to define objectives identify relevant concerns formulate logical conclusions and recognize alternatives and their implications.

Recruiter Contact Information: Victoria Sheehan -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Required Experience:

Senior IC