Patient Advocate

We are seeking a compassionate, bilingual, and detail-oriented Patient Advocate to support patients within a leading healthcare services organization. This is an opportunity to make a direct impact by helping patients navigate financial assistance programs and access the healthcare resources they need.

Key Responsibilities:

• Meet with patients to assess eligibility for healthcare and financial assistance programs

• Guide patients through application processes for programs such as Medicaid, Medicare, disability, and charity care

• Assist patients in gathering and completing required documentation

• Serve as a liaison between patients, healthcare staff, and external agencies

• Follow up on pending applications and case activity to ensure timely resolution

• Educate patients on available resources and financial assistance options

• Maintain accurate and confidential records in compliance with HIPAA guidelines

• Manage multiple cases while meeting productivity and quality expectations

• Utilize multiple systems and databases to document and track patient information

• Support operational needs at various healthcare locations as needed

• Assist with special projects and process improvement initiatives

Qualifications:

• High school diploma or GED required

• Bilingual in English and Spanish required

• 2+ years of customer service, healthcare, financial counseling, social services, or related experience

• Strong communication skills with the ability to explain complex information clearly and compassionately

• Excellent organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and critical-thinking abilities

• Comfortable learning and navigating multiple systems and technologies

• Ability to work independently and manage patient caseloads effectively

• Reliable transportation and valid driver’s license required

Preferred Qualifications:

• Experience in healthcare, insurance, revenue cycle, patient advocacy, or financial counseling

• Knowledge of Medicaid, Medicare, Social Security Disability, or other assistance programs

• Experience with Epic, Cerner, Meditech, or other healthcare systems

• Familiarity with medical terminology and healthcare processes

Role Details:

• Location: Reno, NV

• Work Model: Hybrid

• Schedule: Full-Time, 40 hours per week

• Hours: Monday-Friday, 8:00 AM-4:30 PM (schedule flexibility required based on business needs)

• Compensation: $22-$24/hour

• Travel: Occasional local travel to support nearby healthcare facilities as needed

• Benefits: LaSalle Network consultants are eligible to enroll in medical, dental, and vision benefits. For details, visit: LaSalle Network Consultant Benefits

If you are interested in learning more and align with the qualifications, apply today!

Jessica Black
Recruiter, LaSalle Network

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