Global Program Manager - Commercial Life Sciences

Global Program Manager - Commercial Life SciencesVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleVeeva is looking for an industry and customer expert that is driven to be hands-on to deliver solutions to connect sales, market, and medical. We are partnering with our customers in the industry to set a strategic vision that brings an industry-first approach by delivering our customers technology landscape to the Commercial Cloud with the next-generation CRM. You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva's products and services to meet the customer's business needs and drive advancement opportunities for new product sales and product adoption. As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams including Product and Sales to bring the best of Veeva in benefit of the customer. This is a customer-facing role that will work from both customer site, home office, and offsite meetings.What You'll DoService Delivery accountability for Veeva's Commercial product line at one of our largest customersDeep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmapEstablish post-deployment application managementSupport implementation proposals and services contract negotiationCoordinate Customer Success Manager activities to drive product value and adoptionCoordinate Product Management and Product Support activitiesRequirements7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)Consulting experience across multiple functional areas for enterprise pharma clientsTrack record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business resultsExperience in technology strategy and roadmap development for large pharma customersProven executive communication skillsAbility to critically and objectively interpret and evaluate information to effectively influence at the executive levelSkills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authorityWorks well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program highBased in Eastern or Central Time Zone and able to travel up to 50% of the timeInterviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $100,000 - $200,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io.