Warehouse Specialist/Supervisor-CVG-Bilingual Chinese Required
SwiftX Inc.
Warehouse Supervisor
Key Responsibilities:
- Manage and supervise local parcel delivery operations, such as sorting, pickup, and dispatch.
- Forecast driver's needs, plan DSP driver routes, and recruit/interview drivers.
- Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
- Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
- Generate daily pickup tasks, review, and distribute them to the dispatch team.
- Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
- Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
- Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
Vacancy posted 5 days ago
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