Client Support & Administrative Specialist - Remote

Job Description

Job Description

Employment Type: Full-Time

Department: Client Services & Administration

Reports To: Agency Administrator / Director of Operations

Location: Remote (Maryland Residents Only)

Pay Rate: $22.00 – $30.00 per hour

About Us

PROVIDENCE IN-HOME CARE SERVICE is committed to delivering compassionate, personalized, and high-quality home care services that empower individuals to live safely and independently in the comfort of their own homes. Our mission is to improve the quality of life of every client through exceptional care, professionalism, integrity, and a commitment to excellence.

As a growing home care agency serving communities throughout Maryland, we believe our people are our greatest strength. Every member of our team contributes to making a meaningful difference in the lives of our clients and their families. We foster a supportive, collaborative, and purpose-driven work environment where every employee is valued and encouraged to grow professionally.

Position Summary

PROVIDENCE IN-HOME CARE SERVICE is seeking a compassionate, highly organized, and customer-focused Client Support & Administrative Specialist to join our remote administrative team.

This position is ideal for someone who enjoys helping people, solving problems, staying organized, and providing exceptional customer service. The successful candidate will serve as an important connection between clients, caregivers, applicants, and agency leadership while ensuring administrative processes run smoothly behind the scenes.

This role combines the responsibilities of customer service, administrative support, and data management into one rewarding position. Every interaction is an opportunity to create a positive experience for our clients and employees while supporting our mission of delivering exceptional home care services.

This is a fully remote position available exclusively to residents of the State of Maryland.

Essential Duties and ResponsibilitiesClient Support & Customer Service

• Serve as the first point of contact for clients, family members, caregivers, applicants, and community partners.
• Answer incoming telephone calls, emails, and online inquiries professionally and courteously.
• Provide accurate information regarding agency services and administrative processes.
• Resolve routine questions and concerns while escalating complex issues to the appropriate department.
• Deliver outstanding customer service that reflects the agency's values of compassion, professionalism, and respect.
• Maintain positive relationships with clients and caregivers through responsive communication.

Administrative Support

• Provide administrative assistance to agency leadership and various departments.
• Prepare correspondence, reports, letters, forms, and other business documents.
• Maintain organized electronic filing systems and agency records.
• Schedule appointments, meetings, interviews, and virtual conferences.
• Assist with onboarding documentation and administrative support for new employees.
• Coordinate administrative tasks and support special projects as assigned.

Data Entry & Documentation

• Accurately enter, update, and maintain client, caregiver, employee, and operational information in agency databases.
• Verify documentation for accuracy, completeness, and compliance.
• Generate spreadsheets, reports, and operational summaries.
• Maintain confidential electronic records in accordance with HIPAA requirements.
• Identify and resolve data discrepancies promptly while maintaining excellent attention to detail.

Operations Support

• Coordinate communication between departments to ensure efficient workflow.
• Track administrative tasks and assist with project coordination.
• Support scheduling and daily office operations.
• Assist leadership with operational initiatives and continuous improvement projects.
• Recommend administrative process improvements that increase efficiency and enhance the client experience.

Compliance & Confidentiality

• Maintain strict confidentiality of all client, employee, and agency information.
• Follow HIPAA guidelines and agency confidentiality policies at all times.
• Ensure documentation is completed accurately and securely.
• Support compliance reviews and administrative audits as requested.

QualificationsRequired Qualifications

• High school diploma or GED required; Associate's degree in Business Administration, Healthcare Administration, Communications, or a related field preferred.
• Minimum of two (2) years of experience in customer service, administrative support, office administration, healthcare administration, call center operations, or a related field.
• Outstanding verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Excellent computer, typing, and data entry skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Ability to work independently while managing multiple priorities in a remote environment.
• Must reside in the State of Maryland.
• Must be legally authorized to work in the United States.
• Reliable high-speed internet connection and a dedicated professional home office.

Preferred Qualifications

• Experience working in home care, healthcare, medical offices, or human services.
• Experience using electronic health records (EHR), scheduling software, CRM platforms, or HR systems.
• Knowledge of HIPAA regulations and healthcare documentation.
• Bilingual candidates are strongly encouraged to apply.

Knowledge, Skills, and Abilities

• Exceptional customer service and relationship-building skills.
• Strong attention to detail and commitment to accuracy.
• Professional telephone etiquette and excellent written communication.
• Ability to prioritize multiple tasks while meeting deadlines.
• Strong analytical and problem-solving abilities.
• Excellent organizational and administrative skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Self-motivated with the ability to work independently and collaboratively in a remote environment.
• Positive attitude with a genuine passion for helping others.

Physical Requirements

• Ability to work at a computer for extended periods.
• Ability to use standard office equipment including a computer, headset, printer, and scanner.
• Ability to remain seated for prolonged periods with or without reasonable accommodation.
• Ability to occasionally attend meetings, training sessions, or agency events within Maryland if required.

Compensation and Benefits

• Competitive hourly pay ranging from $22.00 to $30.00 per hour, based on experience and qualifications.
• Overtime compensation in accordance with applicable labor laws.
• Fully remote work opportunity for Maryland residents.
• Paid orientation and ongoing training.
• Professional development and career advancement opportunities.
• Supportive and collaborative leadership team.
• Flexible work environment.
• Paid time off and agency benefits, where applicable.
• Employee recognition and appreciation programs.

Work Environment

This is a fully remote position for employees residing in Maryland. The Client Support & Administrative Specialist will work from a secure home office while supporting clients, caregivers, applicants, and agency leadership throughout the state.

The successful candidate must be comfortable using technology, managing multiple priorities independently, and communicating professionally in a virtual environment. Occasional attendance at in-person meetings, training sessions, or agency events within Maryland may be required.

Equal Employment Opportunity Statement

PROVIDENCE IN-HOME CARE SERVICE is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic protected under applicable federal, state, or local laws.

Join Our Team

At PROVIDENCE IN-HOME CARE SERVICE, every conversation, every task completed, and every client interaction contributes to something bigger—helping individuals live safely, independently, and with dignity in the comfort of their own homes.

If you are passionate about providing outstanding customer service, enjoy staying organized, have exceptional attention to detail, and want to be part of a compassionate team making a meaningful impact across Maryland, we invite you to apply.

Join PROVIDENCE IN-HOME CARE SERVICE and help us deliver exceptional care by providing exceptional support—one client, one caregiver, and one interaction at a time.

Please Note: Applicants must reside in Maryland to be considered for this remote position.