Field Service Technician (On-Site) - Burton, MI

Job Description

Job Description

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

We are seeking a skilled Resident Field Service Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers. The Resident Field Service Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively at the customer site. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.

The Resident Field Service Technician role is fully remote and located at the customer site.

Responsibilities Include:

• Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
• Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems
• Perform routine maintenance tasks to improve reliability and prevent failures
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Coach customer staff on safety, equipment operation and maintenance best practices
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
• Remain prepared for customer service calls which most likely require travel on short notice
• Take ownership on-going skill development by engaging in regular product and software trainings
• Follow all safety protocols to maintain a safe work environment

Required Qualifications:

• High school diploma
• Proven experience as a Field Service Technician or similar position
• Ability to work long hours in noisy and busy environments
• Ability to lift 50 pounds
• Strong customer interface with commitment to customer satisfaction
• Excellent written and verbal communication skills
• Good technical knowledge of Windows; proficient in Microsoft Office
• Strong work ethic and willingness to learn
• Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
• Must be a highly responsible individual who can work independently and with minimal supervision

Desirable Qualifications:

• Technical certification or associates degree preferred
• Experience with Linux

Seegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.