Desktop Support Analyst

Desktop Support AnalystThe Desktop Support Analyst's provides quality support for PC's, network systems, e-mail, voice and data transmission services for AATC and its affiliated vendors. As a member of our talented team, the Desktop Support Analyst will serve as a cohesive team member who consistently demonstrates high integrity and reliability within a professional environment; maintain IT inventories by updating as needed and properly disposing of equipment; Identify, troubleshoot, research, support and resolve customer IT issues; escalate issues to appropriate technical personnel when necessary.The regular work schedule is Monday through Friday, 4:00AM to 12:30PM, including a 30-minute break.Responsibilities include:Computer Support & Maintenance – Analyze and solve issues utilizing optimal toolsSolution Research & Design – Find solutions or develop solutions to each issue utilizing a basic understanding of IT systemsComputer/Printer Setup & Installation – Configure new computers/printers/devices, load software, install and update server-based applicationsEnd User Interaction – Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systemsVariety of physical requirements – Lifting from/to floor to different locations from waist high to above head, under desks, cable pull through ceilings, etc.System support for IT infrastructure along with writing accurate documentationUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsWork closely with other IT personnel/management maintaining communication in the performance of dutiesProtects AATC's value by keeping information confidentialProvide full support for Microsoft products and the network environmentProvide best effort support for all applicationsWork on problems of diverse scopes where analysis of data requires an evaluation of identifiable factorsExercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutionsProvide phone and in-person support to customers for IT related issuesMaintain and monitor ink inventoryQualifications and Requirements include:Three years or greater Desktop and Application Support ExperienceThree years of experience in support of an operating system, database management system or a related fieldProficient in use of computers, including but not limited to Microsoft Office programsMinimum of three years of technical support experience and superior customer service and communication skillsStrong knowledge of Microsoft Office products, Windows 7 or higher desktop operating systems, network diagnostic tools, Office 365, Active Directory, DHCP and VPN troubleshootingExperience supporting laptops, tablets and wireless devicesFamiliar with remote access tools and call tracking softwareNetwork Performance Tuning, LAN Knowledge, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical ZealUnderstand IT infrastructureExperience with Antivirus productsKeen interest in Windows PowerShell or knowledge of scriptingEducational Requirements include:Associate degree in computer science, information systems, engineering, industrial technology, telecommunications or related field.Equivalent experience may be substituted for educationMicrosoft, Cisco or CompTIA certification is also highly desirableSuccess Characteristics include:Must have excellent customer service skills in always putting the customer first.Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as neededExcellent written and verbal communication skillsMust possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges. Looks for ways to improve effectiveness by implementing new ideas and more efficient approachesStrong attention to detail and deadline orientatedStrong teamwork and interpersonal skillsMust be accustomed to working on various issues simultaneously and ensuring the integrity of each projectMust be willing and able to work long and arduous hours should operational exigencies dictateShould be imaginative and creative in order to respond to an innovative and expeditious manner to operational requirementsPreferred Experience and Qualifications include:Certification in a technical or related field is a plus. Microsoft, Cisco or CompTIA certification is also highly desirableCandidate having some past working experience in networking related jobs is an asset for the candidateThis position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.