Help Desk Technician / Field Engineer (MSP)

Help Desk Technician / Field Engineer (MSP)We are a leading Managed and Cloud Services Provider that has been in business for over 20 years. We provide companies with strategic alignment to business goals, adequate backup, security, and IT/cloud services to ensure operations run efficiently and cost-effectively.Due to revenue growth, we're seeking a personable, professional, and confident Help Desk Technician / Field Engineer (MSP) to act as the "face of the company" and provide white-glove IT support. The Help Desk Technician / Field Engineer (MSP position requires strong desktop and application support, as well as comfort with business-grade infrastructure (servers, firewalls, switches, wireless access points). This is a full-time opportunity with a salary between $50K – $55K, depending on experience.Help Desk Technician / Field Engineer (MSP) Job Responsibilities:Troubleshooting and resolving desktop issues.Provide "boots on the ground" for remote Service and Project Engineers… this will be an opportunity to learn more about IT!Assist with final data migration of configured computers and position workstations, including computer setup, peripheral setup and cable managementPersonable, professional, and confident technical presence with our clients… this is the heart of the role!Help Desk Technician / Field Engineer (MSP) Technology Experience:Microsoft Windows and Windows Server (2012 R2 through 2022)TCP networking and other basic networking protocols (DHCP, DNS, VLANs, etc.)Virtualization technologies such as VMWare and Hyper-VWork with Cloud applications such as Mimecast, M365, DUO, Onelogin, Dropbox, Sharepoint, and various VOIP solutionsSupport Azure Entra ID and IntuneHelp Desk Technician / Field Engineer (MSP) Benefits:Health, Dental, and Vision Insurance 100% Employer PaidLife InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA) option401(k) with company matchPTOProfessional development assistanceCertification reimbursement