IT Helpdesk Technician Level 2 (MSP)

IT Helpdesk Technician Level 2 (MSP)We are a leading Managed IT Services Provider in search of an IT Helpdesk Technician Level 2 (MSP) experienced in the MSP industry. You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. This is a full-time, permanent position with full benefits (Health, Dental Vision), 401(k) with a company match, unlimited certification reimbursement with salary increases for each passed exam, company car for onsite visits, and clear paths to more advanced positions.As the IT Helpdesk Technician Level 2 (MSP) you will be responsible for maintaining, upgrading, and managing software, hardware, and networks across our client environments. This role involves direct customer support, including making and taking support calls, ensuring that the technology infrastructure for our clients runs smoothly and efficiently, providing high-level support and solutions tailored to each client's needs.IT Helpdesk Technician Level 2 (MSP) Responsibilities and Technologies:At least 1 year of MSP experienceForm relationships with clients to learn their requirements and business objectivesProvide on-site and remote end user and server support with a focus on client satisfaction and technical expertisePerform system and network diagnostics, repairs and suggest improvementsWindows Server Administration (DHCP, DNS, and GPO/AD)M365 administration and securitySetup and maintain users and email accounts in Active Directory, Azure Entra ID, Exchange and Microsoft 365Virtualization technologies such as VMWare and Hyper-VTCP networking and other basic networking protocols (DHCP, DNS, VLANs, etc.)Install, configure, and troubleshoot switches, routers, firewalls and wireless access pointsKnowledge of VLANs, static routing, subnetting and other networking techniquesIT Helpdesk Technician Level 2 (MSP) Benefits:Health, Dental, and Vision Insurance401(k) with company matchUnlimited Certification Reimbursement (with salary increase for each passed exam)PTO + Paid HolidaysCellphone ReimbursementOngoing Paid Training