System Administrator (MSP/MSSP)

System Administrator (MSP/MSSP)We are a cutting edge Cloud and Security-as-a-Service Provider headquartered in Anaheim, CA. We work with companies ranging from small businesses to global enterprises. We boast decades of IT and cybersecurity experience, we're committed to proactive cybersecurity solutions, round-the-clock monitoring, and unparalleled innovation. We are not just a cybersecurity firm; we're innovators, collaborators, and trailblazers in the digital landscape.Due to organic growth, we're currently seeking a System Administrator (MSP/MSSP). The System Administrator (MSP/MSSP) will be on the forefront of our customer support operations, providing technical expertise and exceptional service to our clients. You'll serve as a problem-solver, a strategist, and a trusted advisor, working closely with Tier 1 and Tier 2 teams to resolve complex issues and optimize system performance. From troubleshooting network issues to implementing innovative solutions, your contributions will be instrumental in driving our success and exceeding client expectations.System Administrator (MSP/MSSP) Responsibilities:Serve as the primary point of contact for escalated technical issuesBe knowledgeable of IT infrastructure and cybersecurity principlesCollaborate with Tier 1 and Tier 2 teams to diagnose and resolve complex technical issues in a timely mannerProvide expert guidance and support to clients, ensuring a seamless experience and fostering long-term relationshipsProactively identify opportunities for process improvement and innovation, contributing to the evolution of our support services- we welcome someone who takes ownership of their role!Stay up-to-date on emerging technologies and industry trends, continuously expanding your skill set and knowledge baseChampion a culture of excellence, collaboration, and entrepreneurship, inspiring your colleagues to push boundaries and achieve greatness togetherSystem Administrator (MSP/MSSP) Experience and Requirements:Extensive helpdesk experience (5-7 years) with a knack for exceptional customer serviceServe as the escalation point for complex issues, no formal leadership role but pivotal in problem resolutionIntermediate or higher knowledge of Veeam Backup, VMware, Azure/M365, networking equipment, Datto RMM, AutotaskNetworking proficiency with a hacker mindset and a knack for problem-solving: -Routers, Switches, Cabling, Network setups and troubleshootingFoundation in cybersecurity practices and certifications are a major plusAbility to directly support VIP clientsBackground in project, design, and network infrastructure architecture within cybersecurity is a plusProven record of delivering elite service to C-Level and VIP clienteleCCNA or any other industry relevant certifications are highly desirableHunger for growth and rapid skill enhancement for architectural expertiseSystem Administrator (MSP/MSSP) Benefits:Health, Dental, Vision, and Life InsuranceRetirement with company matchPerformance based bonusesCertification reimbursementOngoing paid training with clear promotion paths