IT Helpdesk Technician Tier 1.5 MSP

IT Helpdesk Technician Tier 1.5

We are a forward-thinking IT services provider committed to delivering top-notch support to small and medium-sized businesses. Founded by an experienced service management professional, our company has been providing exceptional enterprise-level IT solutions with a personal touch for years. We proudly serve a diverse client base, maintaining a steadfast dedication to excellence in customer service.

Position Overview: We are looking for an IT Helpdesk Technician Tier 1.5 to enhance our team. This role is vital in delivering outstanding technical support and ensuring a seamless client experience. If you thrive in a fast-paced environment, excel at solving technical problems, and are passionate about exceptional customer service, we'd love to hear from you!

Key Responsibilities:

• Deliver remote help desk support and resolve client issues efficiently.
• Track and document support activities using ConnectWise.
• Share troubleshooting techniques and best practices with the team.
• Assist with on-site installations and maintenance of technology.
• Troubleshoot technical issues promptly and provide effective solutions.
• Support and configure desktops, laptops, and basic networking hardware.
• Maintain proficiency with Windows operating systems, basic hardware, and networking principles.
• Set up VoIP phone systems and manage user extensions.
• Demonstrate strong customer service skills and clear communication.

Qualifications:

• Must have at least 1 year of experience working for an IT Managed Service Provider
• Experience with Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory, and Microsoft Office 365.
• Familiarity with Microsoft Office products and remote support tools like LogMeIn and TeamViewer.
• Knowledge of Dell/HP Workstations, Cisco Routers, and VoIP systems.
• Basic understanding of networking, routers, and firewalls.

Benefits:

• Salary $55,000- $65,000
• Paid vacation days.
• Health, dental, and vision insurance for employees and their families.
• Performance-based bonuses.
• Certification reimbursement.
• Opportunities to explore and implement new technologies.
• Exposure to diverse systems and challenging support scenarios.