IT Helpdesk Technician Tier 1.5 - MSP

IT Helpdesk Technician Tier 1.5We are a forward-thinking IT services provider committed to delivering top-notch support to small and medium-sized businesses. Founded by an experienced service management professional, our company has been providing exceptional enterprise-level IT solutions with a personal touch for years. We proudly serve a diverse client base, maintaining a steadfast dedication to excellence in customer service.Position Overview: We are looking for an IT Helpdesk Technician Tier 1.5 to enhance our team. This role is vital in delivering outstanding technical support and ensuring a seamless client experience. If you thrive in a fast-paced environment, excel at solving technical problems, and are passionate about exceptional customer service, we'd love to hear from you!Key Responsibilities:Deliver remote help desk support and resolve client issues efficiently.Track and document support activities using ConnectWise.Share troubleshooting techniques and best practices with the team.Assist with on-site installations and maintenance of technology.Troubleshoot technical issues promptly and provide effective solutions.Support and configure desktops, laptops, and basic networking hardware.Maintain proficiency with Windows operating systems, basic hardware, and networking principles.Set up VoIP phone systems and manage user extensions.Demonstrate strong customer service skills and clear communication.Qualifications:Must have at least 1 year of experience working for an IT Managed Service ProviderExperience with Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory, and Microsoft Office 365.Familiarity with Microsoft Office products and remote support tools like LogMeIn and TeamViewer.Knowledge of Dell/HP Workstations, Cisco Routers, and VoIP systems.Basic understanding of networking, routers, and firewalls.Benefits:Salary $55,000- $65,000Paid vacation days.Health, dental, and vision insurance for employees and their families.Performance-based bonuses.Certification reimbursement.Opportunities to explore and implement new technologies.Exposure to diverse systems and challenging support scenarios.