Tier 2 IT Support Specialist - MSP

Tier 2 It Support SpecialistJoin a rapidly growing IT solutions company specializing in Health Care IT, with a remarkable 50-60% year-over-year revenue growth. As a Tier 2 IT Support Specialist, you'll play a crucial role in our proactive managed services, focusing on new office launches for healthcare organizations. This position offers a unique blend of hands-on project work and traditional support duties.Key Responsibilities:Administer Windows Servers, O365, Ubiquiti/Unifi, and desktop operating systems across various customer platforms.Participate in projects and deployments, dedicating up to 30% of your time to hands-on initiatives.Monitor and troubleshoot client backups to ensure data integrity.Provide diagnostics and support for workstations and peripherals.Escalate customer issues through the appropriate channels.Document support issues and all actions taken in our Customer Relationship Management (CRM) system.What We Offer:Comprehensive health benefits (100% covered by the company).Vision insurance.Access to a company car.Company credit card for work-related expenses.Regular company-paid lunches.Opportunities for professional development and training in new technologies.We're looking for individuals eager to tackle projects and enhance their skills in a supportive environment. If you're ready to advance your career and make an impact, we want to hear from you!