Staff UX Designer

Job Description We are seeking a creative and experienced UX Designer to impact the health insurance industry. The ideal candidate will excel in UX and visual design, and seamlessly switch between tactical and strategic tasks. You should have a proven track record of delivering exceptional user experiences in complex environments and a deep understanding of our business goals. As a UX Designer, you will collaborate closely with business stakeholders to prioritize work based on value, creating intuitive and visually compelling experiences for members, agents, employers, and providers. What You’ll Do Tackle complex challenges by understanding user needs, business goals, and technical constraints. Collaborate with cross-functional teams to develop user-centered design strategies. Identify pain points in enterprise workflows and propose design enhancements. Lead the end-to-end design process to ensure a seamless user experience. Create wireframes, prototypes, and high-fidelity designs that align with business objectives and user needs. Communicate design rationale and decisions to stakeholders and team members. Identify opportunities for product and process improvements. Champion user-centered design principles and advocate for UX in business goals. Collaborate with product managers, developers, and stakeholders to align design with business objectives. Communicate design concepts effectively and foster a collaborative design process. Mentor and guide junior designers, fostering professional growth. Plan, conduct, and analyze user testing sessions to validate design decisions. Utilize various research methods to inform and enhance the user experience. Stay updated on industry trends, emerging technologies, and UX best practices. Pursue professional development opportunities and share knowledge with the team. What You Bring Bachelor's degree or advanced degree (where required) 3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field. Bonus Points A strong portfolio showcasing your design projects and demonstrating your understanding of UX principles. Proficiency in design tools like Sketch, Figma, Adobe XD, and knowledge of user research methods, wireframing, prototyping, and usability testing. Strong communication, problem-solving, and collaboration skills. Familiarity with testing tools like UserZoom / UserTesting. Experience working in teams and understanding of agile methodologies like Scrum What You’ll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community Work-life balance, flexibility, and the autonomy to do great work Medical, dental, and vision coverage along with numerous health and wellness programs Parental leave and support plus adoption and surrogacy assistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Where You’ll Work Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $81,068.00 - $129,708.00 Skills _____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: View email address on click.appcast.io.