Events & Communications Manager

The Events & Communications Manager is a professional supervisory position responsible for overseeing the development, coordination, and execution of special events, as well as managing the Village’s comprehensive communications strategy. Under the general direction of the Recreation, Arts & Culture Director, this position leads the vision and implementation of elegant, unique experiences and dynamic outreach efforts that exemplify the elegance, sophistication, and community spirit of the BalHarbour Experience. The Manager supervises the Events & Communications Coordinator and works closely with internal departments, vendors, and partners to ensure consistent messaging and impactful community engagement. The role requires strong leadership, creative vision, strategic planning, and excellent communication skills to manage a wide variety of programs and platforms including print, digital, web, and emergency communications, including leading crisis messaging throughout the lifecycle of emergency incidents. Illustrative Examples of Essential Duties Leads the planning, coordination, and implementation of all special events, public programs, and Village-sponsored activations. Oversees event logistics including budgeting, contracts, vendor negotiations, permits, staffing, set-up and breakdown, and on-site supervision. Develops and manages the Village’s public communications strategy including newsletters, flyers, social media, website content, press releases, and other public-facing materials. Ensures all communications adhere to brand standards and effectively promote events, services, and initiatives to residents, stakeholders, and media outlets. Supervises and mentors the Events & Communications Coordinator, ensuring quality execution of assignments, clear delegation of responsibilities, and professional development. Manages the Village’s email marketing system, creating effective campaigns and segmenting audiences for targeted messaging. Oversees updates to the Village website, ensuring content is timely, accessible, and aligned with organizational goals and accessibility standards. Oversees content creation and scheduling for social media platforms, including Facebook, Instagram, X, and LinkedIn. Maintains and operates the Village’s wireless emergency notification system as it relates to events and public safety messaging. Leads the development and dissemination of all official public communications before, during, and after emergency incidents, ensuring stakeholders—including residents, staff, and media—receive timely, accurate, and accessible information. Develops annual communications and events calendars, monitors analytics, and prepares reports on engagement, attendance, and feedback. Cultivates sponsorship opportunities and community partnerships to enhance programming and marketing efforts. Serves as lead point of contact for media relations and public inquiries related to events and Village communications. Represents the Recreation, Arts & Culture Department at meetings, special events, and community functions as needed. Coordinates closely with the Village Manager’s Office and other departments on community engagement and interdepartmental initiatives. Performs related duties and responsibilities as assigned by the Recreation, Arts & Culture Director. Knowledge, Skills and Abilities Strong leadership, supervisory, and project management skills. Demonstrated knowledge of event production, budgeting, logistics, and hospitality. Expertise in communications and marketing principles, including campaign development, public relations, and branding. Knowledge of crisis communication strategies, emergency preparedness messaging, and multi-channel public information dissemination during critical incidents. Proficiency with digital platforms including social media, website CMS (e.g., WordPress), and email marketing systems (e.g., Mailchimp, Constant Contact). Graphic design knowledge with working familiarity in Adobe Creative Suite or equivalent. Experience managing print and digital production, including newsletters, brochures, ads, and signage. Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines. Ability to effectively manage budget under area of supervision, and contribute to department’s annual budgeting process. Excellent interpersonal, written, and verbal communication skills. Familiarity with municipal operations, public sector communications, and community outreach preferred. Strong analytical skills to interpret data and adjust strategies for continuous improvement. Flexibility to work evenings, weekends, and holidays as needed for events. Education and Experience Bachelor’s degree in communications, event management, public relations, marketing, public administration, or a related field. Minimum of three (3) to five (5) years of progressively responsible experience in event planning and/or communications. At least one (1) year of supervisory experience preferred. Experience in government or nonprofit settings is highly desirable. Bilingual in English and Spanish is preferred. Licenses, Certifications and Registrations Must obtain First Aid and CPR/AED basic training certification within 90 days of hire. Must obtain OSHA 10-hour General Industry certification within six months of hire. Essential Physical Skills The essential job functions of this position will require the employee to perform the following physical activities. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis: Frequent walking, standing, lifting, reaching, and moving event materials. Ability to lift or carry weight of up to 30 pounds. Use of hands and fingers for equipment and computer operation. Visual acuity for reviewing documents, digital design, and event oversight. Ability to work in indoor and outdoor environments and various weather conditions. Environmental Conditions Must maintain a flexible schedule, working some evenings, nights, weekends, and holidays. Must be able to work indoors and outdoors in various weather conditions. Employee will be required to set up and break down events, interact with the public, work across departments, and communicate effectively with all parties involved in the event planning process. Supervision Received Employee works under the direct supervision of the Recreation, Arts & Culture Department Director. Directly supervises the Events & Communications Coordinator, and oversees volunteers, contractors, and event-specific personnel. Works with a high degree of independence, exercising sound judgment and initiative. ***Applicants must provide samples of previous work demonstrating the necessary skill sets and knowledge for this position. Samples must include at least one writing sample. Examples may include relevant coursework. #J-18808-Ljbffr Balharbourfl