People Operations Specialist

Location: Madrid, Spain About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. About the role We're looking for a People Operations Specialist to be the backbone of HappyRobot's people function — the person employees go to with questions, and the person who makes sure everything behind the scenes actually works. You'll own onboarding end-to-end, run benefits and leave administration across every country we operate in, and manage the day-to-day relationship with our PEO and EOR partners in the US, Spain, UK, EMEA, and LATAM. This is a hands-on, detail-driven role for someone who takes real pride in clean data, closed loops, and being the teammate everyone can count on. You'll keep our HRIS (Rippling) accurate and current, navigate the compliance complexity that comes with hiring across multiple countries, and automate the repetitive parts of the job rather than grinding through them manually. As the people function matures, you'll also get to help shape engagement initiatives, policy, and programs, with real opportunity to go deeper into the areas you care most about. Responsibilities Be the go-to for employee questions. You'll be the first point of contact for questions about benefits, payroll, policies, leave, and anything else people-related. You'll answer quickly, know when to elevate, and turn repeat questions into better documentation. Own onboarding. From offer signed to their first day, you'll make sure every transition runs smoothly. That covers background checks, work authorization, equipment and access coordination, and a first week that sets new hires up to succeed. Run benefits and leave administration. You'll manage our benefits programs and statutory leave across the countries we operate in, including enrollments, life-event changes, and local requirements. You'll make sure employees understand what they're entitled to. Manage our PEO and EOR partners. You'll own day-to-day coordination with our PEO for employees in the US, Spain, and the UK, and with our EOR partners across EMEA and LATAM. You'll keep vendors accountable, resolve exceptions, and flag compliance questions before they become problems. Keep our HRIS clean and running. You'll own employee records, status changes, and data integrity in Rippling. Clean data is the foundation everything else is built on. Help build people programs. Beyond operations, you'll help with engagement initiatives, policy updates, team events, and whatever else the team needs as the function matures. Automate the repetitive work. You'll find where manual steps slow us down and fix them with AI tools, Rippling workflows, or whatever gets the job done sustainably. Required Qualifications 2–4 years in HR, People Operations, or a generalist People role , ideally at a tech company or fast-growing startup. You've owned real work, not just supported someone else's. Hands-on HRIS experience (Rippling preferred) and comfort learning new systems quickly. Breadth across the employee lifecycle. You've worked on some mix of onboarding, benefits, payroll, compliance, and employee support, and can be a strong thought partner across these areas. As the team grows you will have an opportunity to dive deeper into areas of special interest. Comfort with international HR complexity. You've worked with employees or contractors across multiple countries and #J-18808-Ljbffr HappyRobot