Loan Servicing Specialist

Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion of fix/flip, ground-up, bridge and multi-family loans across 40 states. Center Street Lending provides expert guidance, fast approvals, speedy funding and personalized in-house service that helps it retain one of the highest customer satisfaction ratings in the industry with 4.8/5.0 google stars. We provide tailored financial solutions designed to meet the unique needs of real estate developers and residential investors. Duties & Responsibilities This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs Monitoring loan maturity dates and reaching out to customers as necessary A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts, setting up or maintaining databases with loan records Perform a variety of clerical tasks (including data entry and updating loan files) Prepare payoff statements and send to the customer Ensure all applicable loan documentation is uploaded to image repository system Handle loans that are complex in nature ensuring all documentation is complied with Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc. This position is responsible for maintaining and updating critical loan data within the servicing system Respond to phone calls/emails regarding questions on loan payment/transfer letters Maintain high levels of customer service at all times Qualifications Knowledgeable in Mortgage Terms - Promissory note, Deed Of trust, Appraisal – Preferred Proficient in Word, Excel, all Microsoft Office products Customer oriented, able to contact customers and provide excellent follow‑up and customer service Background in banking, mortgage, financial services & customer services – Required Highly organized, and comfortable using database systems and common office software programs Education H.S. Diploma required – additional education preferred Compensation Hourly $24.04 - $28.85 + Bonus is 10% of annual pay – paid out quarterly Onsite – Irvine, CA – M-F – 8AM - 5PM Paid time off Health insurance Vision 401k plan Company events Great team culture! Seniority Level Associate Employment Type Full‑time Job Function Analyst and Customer Service Benefits Paid time off Health insurance Vision 401k plan Company events Great team culture Referrals increase your chances of interviewing at Center Street Lending by 2x. #J-18808-Ljbffr Center Street Lending