Inside Sales & Customer Service Representative

Job Description

Job Description

Inside Sales / Customer Service Representative

Fence Direct | Orlando, FL (On-Site / Office-Based)

About the Role

We are looking for a driven, customer-focused Inside Sales Representative who thrives in a fast-paced environment and knows how to follow up, build relationships, and close deals .

This is not a passive customer service role — this is sales with ownership . You will manage your own pipeline, follow up consistently, and be accountable for converting estimates into closed jobs.

If you are confident on the phone, organized, and motivated by results, this role is for you.

What You’ll Do

• Manage inbound leads and estimates from our system (QuickBooks) 
• Own your pipeline for 60 days — from estimate to close 
• Make outbound calls daily to follow up with customers 
• Use a structured follow-up process (calls first, text secondary) 
• Build rapport, answer questions, and overcome objections 
• Update customer notes and activity in real time 
• Track and manage follow-ups using internal systems 
• Work closely with leadership to review pipeline and performance weekly 

Daily Responsibilities

• Call customers regarding estimates and service inquiries 
• Follow a structured multi-touch follow-up process to close deals 
• Document all interactions clearly in the system 
• Set reminders and manage your own follow-up schedule 
• Maintain consistent communication with prospects 
• Identify customer needs and recommend solutions 

What Success Looks Like

• High follow-up consistency (no missed opportunities) 
• Strong pipeline ownership and organization 
• Ability to convert estimates into closed deals 
• Clear and accurate documentation of all customer interactions 
• Confidence handling objections and guiding customers to decisions 

Key Performance Indicators (KPIs)

• Number of estimates created 
• Follow-up activity (calls + texts) 
• Jobs won (count + revenue) 
• Notes updated (100% required) 
• Total pipeline value 

What We’re Looking For

• Strong phone communication skills (this is a call-driven role) 
• Sales mindset — confident closing and handling objections 
• Highly organized and detail-oriented 
• Ability to manage multiple leads and follow-ups at once 
• Self-motivated and accountable for results 
• Comfortable working in a fast-paced, performance-driven environment 

Preferred Experience

• Inside sales or customer service experience 
• Experience with CRM systems (QuickBooks or similar) 
• Construction, home services, or service-based industry experience (a plus) 

Why Join Fence Direct

• Growth-focused company with strong leadership 
• Clear expectations and structured sales process 
• Opportunity to increase earnings through performance 
• Supportive team environment with weekly coaching 

Important Note

This role requires consistent outbound calling and follow-up discipline .
If you are looking for a passive or inbound-only role, this is not the right fit.

Apply Today

If you’re ready to take ownership of your pipeline and drive results, we want to hear from you.