Service Supervisor

Job Title

Responsible for safety and well-being of assigned staff, quality of workmanship and communications, and overall service area efficiency. Plan, direct, organize, coordinate, and control assigned service operations. Develop and maintain strong relationships with the internal and external clients while protecting the best interests of all parties. Develop and retain work force, equipment, and supplies to ensure adequate standards of quantity and quality are in place to meet the business demand. Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communications, and making decisions within established guidelines.

Essential Functions:

• Ensure safety of employees and clients.
• Maintain a high quality of workmanship and communications.
• Ensure a high level of efficiency throughout the assigned operation.
• Communicate with assigned people to ensure that work business assignments are carried out on schedule and within acceptable quality standards.
• Continue employee development and partner with appropriate resources.
• Plan, direct, organize, coordinate, and control assigned area to achieve fiscal and future business objectives.
• Continually plan and forecast staffing requirements.
• Implement business objectives for assigned area.
• Perform other duties as assigned by Leadership.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

Additional Responsibilities:

• Assume responsibility for evaluating employees and ensures their annual evaluation is done timely.
• Achieve a high level of client satisfaction.
• Provide technical support as needed.
• Make warranty and policy recommendations.
• Maintain workforce by forecasting workforce requirements, equipment, and supplies to provide the quality and quantity to meet work demands.
• Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
• Resolve internal and external client disputes in a manner that will assure loyalty.
• Work within and promote corporate values.

Knowledge Skills and Abilities:

• Knowledge of Service, Parts, and client relations.
• Ability to manage people effectively.
• Strong client service skills.
• Strong financial and analytical skills.
• Demonstrated technical skill competence.
• Appropriate manner, conduct, and grooming adhere to company policy.
• Knowledge of Product Support programs and their application.
• Ability to comprehend service manuals, read blueprints and gauges, write reports and logs, and maintain timecards.
• Proficient in Windows, Microsoft Office and related business systems.
• Ability to work cooperatively and communicate effectively.
• Ability to maintain consistent attendance.

Education and Experience:

• Proof of high school diploma or General Education Degree (GED).
• Preferred four year degree in business or related field.
• Minimum of 3 years experience in a service industry.
• Preferred experience supporting $5 million in labor sales.
• Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at View phone number on click.appcast.io or email us View email address on click.appcast.io and let us know the nature of your request and your contact information.

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment