Clinical Intake Operations Manager

Job Description

Job Description

Clinical Intake Operations Manager - Direct Placement

Location: Henderson, NV
Assignment Length: Permanent
Shift Options: Day Shift
Pay Range: $70,000 – $80,000 per year (based on experience)

Why This Role Matters

The Acute Intake Manager plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery.

In this role, you’ll contribute to work that:

• Ensures patients experience timely, coordinated access to infusion therapy
• Supports clinicians and referral partners through clarity, responsiveness, and reliability
• Strengthens the foundation of care delivery through strong reimbursement, documentation, and intake workflows

Every referral represents a real person navigating a complex healthcare moment—and your leadership helps that journey begin with confidence and trust.

What You’ll Do

Responsibilities include:

• Lead and oversee the front‑end referral and admissions process, including benefit verification, prior authorizations, and re‑authorizations, to ensure timely pull‑through to care
• Manage and develop the Acute Intake / Referral Management team, setting clear metrics, goals, and performance expectations
• Establish and maintain intake workflows, communication protocols, and documentation standards that support high‑quality, compliant patient records
• Collaborate closely with Pharmacy Services, Nursing Services, Sales, and executive leadership to ensure seamless end‑to‑end referral outcomes
• Serve as an escalation point for intake and referral issues, driving resolution with urgency and accountability
• Monitor SLAs, referral volume trends, and payer performance, proactively adjusting staffing and resources to support growth
• Support accreditation, quality improvement initiatives, audits, and HIPAA‑compliant practices
• Identify opportunities for process improvement and lead thoughtful change that benefits patients, providers, and teammates

What You’ll Bring

You may be a great fit if you bring:

• A deep commitment to the human impact of timely, accurate infusion access
• 5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services
• 3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans
• Experience leading and developing teams, setting metrics, and supporting performance improvement
• Strong knowledge of infusion therapies, intake qualifications, ICD‑10, and referral documentation requirements
• Clear, confident communication skills with patients, providers, payers, and internal partners
• Comfort balancing operational detail with strategic thinking in a growing environment
• High ownership, follow‑through, and accountability in everything you do

Bachelor’s degree preferred (or equivalent experience). Advanced computer proficiency required (Microsoft Office, Excel, CareTend experience a plus). Willingness to travel up to 5% as needed.

You don’t need to check every box—we care just as much about how you lead, support, and show up as what’s on your resume.

 

About ATC Healthcare Services of Las Vegas

For more than 40 years,  ATC Healthcare has provided top-tier nurses and healthcare professionals to hospitals and facilities across the United States. Healthcare systems, government agencies, and managed service providers trust ATC to deliver dependable, highly skilled professionals on demand.

We are proud to support our clinicians with flexible schedules, industry-leading pay, and comprehensive benefits designed to support both professional and personal well-being.

Equal Opportunity Employer

ATC Healthcare Services is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. M/F/D/V EOE

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