Medical Assistant/Patient Service Specialist

Medical Assistant/Patient Service SpecialistUnder the supervision of the Practice Manager, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.Position: Medical AssistantDepartment: Patient Service SpecialistSchedule: Full TimeEssential Responsibilities / Duties:Clinical:Works close with providers to assist in delivering world class care to patients.Rooms patients and prepares the patient for the provider visit.Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.Obtains required consents, completes required forms as needed for specific visit types.Performs in office testing as needed. Required to perform controls on certain in office tests.Performs EKGs as ordered.Chaperones Providers as required.Stocks rooms and monitors expiration of supplies in exam rooms.Administrative:Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.Schedules patients' appointments and appropriate testing for patients as directed.Follows scheduling rules and direct schedules patient visit.Performs pre visit planning daily for all upcoming scheduled appointments.Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.Responsible to obtain prior authorizations and/or insurance referrals as per practice need.Responsible for managing assigned work queuesMust be able to work independently with little supervision.Adheres to all BMC South policies.Always uses discretion to ensure patient confidentiality.Flexibility to float to other medical specialtiesPerforms all other duties as requested.Job Requirements:Skills:Strong customer serviceExcellence expected.Excellent communication and interpersonal skills required.Experience with EMR strongly preferred. (Athena a plus)Experience with Microsoft Office, Word, Excel, and Outlook preferred.Education & Experience:High School Diploma or equivalent required.Education from approved medical assistant/medical secretary program or equivalent preferred.One to three years as a medical assistant, medical secretary preferred.Compensation Range:$17.07- $24.04This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.Equal Opportunity Employer/Disabled/VeteransAccording to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.