Customer Service Representative
Brilliance LLC
Customer Service Representative
We're looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you'll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.
Deliver exceptional customer support via phone in a professional and friendly manner.
Assist customers with inquiries related to high-end luxury products.
Accurately document and manage interactions using CRM systems.
Collaborate with team members via Slack and Google Workspace.
Focus on problem-solving and creating a positive customer experience.
Strong communication skills (written and verbal English).
A genuine passion for customer service and helping others.
Ability to stay organized and multitask in a fast-paced environment.
Experience with CRM tools, Slack, or Google Workspace is a plus.
Established & Growing Company Over 35 years in business.
Reputable Luxury Brand 3,000+ 5-star Trustpilot reviews.
Career Growth Opportunities We promote from within.
Supportive Team Culture Collaboration and respect are at our core.
Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays.
401(k): Eligibility after 6 months.
Health Insurance: Company contribution included.
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