Senior Billing Manager

Overview The Senior Billing Manager is responsible for leading and transforming enterprise-wide billing operations across multiple lines of business, including Depot, Tank Wash, Transportation, and Maintenance, supporting approximately 196 locations. This role operates at both a strategic and operational level, ensuring alignment of billing systems, processes, and financial controls across a complex, multi-entity environment. The position plays a critical role in revenue integrity, process standardization, and scalability, while partnering cross-functionally with Finance, Pricing, Sales, Operations, Accounts Receivable, and IT. This role retains full ownership of core billing operations while driving enterprise leadership, transformation, and organizational design. Location : This is a hybrid position based out of our Tampa, FL corporate headquarters. Pay Range : $90,000 - $105,000, plus annual performance bonus Core Operational Leadership Oversee month-end billing close across all locations, ensuring accuracy and timeliness Manage revenue accrual processes, including sub-ledger reconciliation and supporting documentation Review and audit invoices, work orders, and billing outputs to ensure accuracy and compliance Serve as escalation point for billing-related issues, ensuring timely resolution and customer satisfaction Lead weekly team meetings to monitor progress, identify risks, and resolve issues Oversee billing training for new hires, acquisitions, and ongoing staff development Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across all locations Provide oversight of end-to-end billing operations across all lines of business Ensure consistency, scalability, and alignment of billing processes across systems and locations Establish standards and controls to support accurate and timely billing execution Strategic Leadership & Organizational Design Drive the strategic direction of the billing function to support company growth and operational scalability Evaluate and recommend organizational structure enhancements to align with business complexity and volume Lead and develop a multi-level team, establishing clear accountability, performance expectations, and career development Revenue Integrity & Risk Management Ensure revenue accuracy and completeness through strong billing controls and validation processes Identify and mitigate risks related to pricing discrepancies, system gaps, and operational inefficiencies Partner with internal teams to address root causes of billing errors and prevent recurrence KPI Ownership & Executive Reporting Own and develop key performance indicators (KPIs), including Billing Lag and Billing Accuracy Analyze performance trends and drivers, providing actionable insights and recommendations Present results, root cause analysis, and improvement plans to executive leadership, including CFO and Corporate Controller Cross-Functional Leadership Partner with Pricing, Sales, Operations, Accounts Receivable, Finance, and IT to ensure alignment between upstream processes and billing execution Drive accountability across functions to reduce billing issues originating outside of billing Support enterprise initiatives related to pricing implementation, customer onboarding, and operational changes Systems Optimization & Process Transformation Lead system alignment and optimization across multiple billing platforms Drive automation and reduce reliance on manual workarounds Standardize processes across locations to improve efficiency and data integrity Support system enhancements and integrations to enable scalable operations Minimum Qualifications Proven ability to lead and scale billing or revenue operations in a complex, multi-entity environment Strong background in process improvement, system optimization, and operational transformation Demonstrated experience working cross-functionally with Finance, Sales, Operations, and IT Experience developing and presenting KPIs and operational insights to executive leadership Strong leadership skills with the ability to manage and develop multi-level teams Excellent analytical, problem-solving, and communication skills Experience in Trinium, Depot Software, Entendo, or Great Plains, a plus Bachelor’s degree in Accounting, Finance, Business Management, or related field preferred Ability to manage multiple priorities in a fast-paced, evolving environment Benefits Medical, Dental and Vision Insurance 401(k) with generous employer match Paid time off 10 Paid holidays Optional Health savings account & Flexible spending account #J-18808-Ljbffr Depot Connect International