Program Director

Program DirectorWillow Tree Residence is a 130-unit congregate care supportive housing program located in East Midtown Manhattan. The facility is unique in that it is co-located with a women's shelter that occupies the first 6 floors of a 21-story building and offers a street facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services. Willow Tree provides 79 permanent, supportive housing units for chronically homeless single adults and/or adult families with a serious mental illness [SMI], a substance use disorder [SUD], or those who may have a co-occurring SMI and SUD. Candidates are referred through the Department of Homeless services [DHS]; however, the facility is funded by DOHMH. The remaining 51 units are "fair market" and reserved for low-income tenants, referred from the local community.Essential Duties and Responsibilities:Manage the day-to-day operations and activities with respect to tenants' services, the physical plant, building safety and securityProvide direct and indirect supervision to all staff as well as management of all human resources issues such as hiring, progressive discipline, training, and developing staff as needed.In conjunction with Property management, oversee the business office including rentals and rent collection.Collaborate with the Clinical Director to ensure the appropriate level and quality of services are offered to the tenants.Meets regularly with all tenants to counsel/instruct them on building issues, especially safety matters.Meets with individual tenants, as needed, to resolve issues and/or conflicts with building staff or service.Manage all aspects of the budget and ensure that the building follows city and state regulations and reporting requirements.Ensure timely completion of statistical and reporting requirementsBuilds and maintains strong connections with both local and state service providersHandle community relations activities which include maintaining a positive relationship with neighboring community organizations and overseeing the creation of partnerships with community-based service providersFacilitate weekly team meetings with the interdisciplinary teamAvailable to respond to emergencies on a 24/7/365 basis, on-callPerforms other duties as assigned by the Vice President of ProgramsPhysical Activities:While performing the duties of this position, the Program Director must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files.Education and Skills Requirements:Master's degree in social work or related human services field is strongly preferredBachelor's degree from an accredited college or university with 4 years' experience working with individuals who struggle with homelessness, mentally illness and substance use and/or other special needs populations; 2 years of which must be supervisory in nature.Preferred Skills:Team Building: Ability to work cooperatively with peers and other staff to serve the needs of the clients as effectively and efficiently as possible.Organizational: An ability to work independently and to adjust one's schedule to accommodate the needs of the clientCommunication: Excellent oral, writing, and listening skillsInterpersonal: Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance use issues. Ability to enforce rules and regulations in a non-judgmental mannerComputer: Knowledge of Case Management software (AWARDS). Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.Language: Bilingual or multilingual a plusProject Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.