Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2002 and currently lead a close-knit team of three. After spending time as a stay-at-home mom, I chose to return to the workforce and build something meaningful of my own. With a finance degree and a strong business foundation, I’ve created an agency that values balance, flexibility, and long-term growth.

Community involvement is important to us, and we stay active in local events and initiatives that allow us to stay connected and give back. Our office culture is relaxed, supportive, and family-oriented, with a strong emphasis on enjoying the work while still delivering results.

For our team, we offer a Simple IRA, licensing reimbursement, quarterly bonuses, and quarterly team celebrations, along with an excellent work-life balance. While the environment is laid back and low stress, all roles do include sales expectations. We’re looking for team members who want to be part of a fun, supportive workplace and are motivated to grow, contribute, and succeed together.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lisa Ramlow - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Engage in sales conversations with prospective and existing clients.
• Identify coverage gaps and offer insurance solutions.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.