Shift Leader

Position Overview Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. The Shift Leader leads and behaves according to Potbelly values, manages and develops associates to execute outstanding product quality and customer service, build sales, and control costs. Pay: $19.25 – $19.75 per hour plus digital tips. What's In It For You Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities What You Bring to the Table You want to delight customers with great food and good vibes. You are friendly and customer‑service oriented. You have strong written and verbal communication skills. You enjoy problem‑solving. You enjoy higher levels of noise from music, customer and employee traffic. You love working in a fast‑paced environment. You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. You can handle the heat of the kitchen – knife skills are a plus! You are at least 18 years old. A minimum of 1 year supervisory experience in a restaurant or retail environment is preferred. You are able to stand/walk for 8–9 hours or as needed. You are able to lift up to 10 pounds frequently and up to 50 pounds occasionally. Illinois applicants – all IL employees must become food safety certified within 30 days of employment. Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback. Ensure all security procedures are followed. Ensure back‑of‑the‑house procedural standards are met. Count drawers and follow proper daily cash handling procedures. Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently. Comply with health and safety standards for food, cleanliness and safety. Restock food line, chips and cooler. Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash. Operate cash register: handle, balance and follow all cash handling procedures. Effectively handle customer complaints and issues. Perform other duties as assigned. All Shift Leaders must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in all other states certification is required through ServSafe, the National Registry of Food Safety Professionals or the National Environmental Health Association. If the Shift Leader fails to pass the certification requirements after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity. Potbelly cannot make guarantees about tip earnings. At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status or any other basis protected by applicable federal, state or local law. Application Deadline: Applications must be submitted by 6/1/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. Position Information Company: Potbelly Corporate Position: Shift Leader Status: Part Time Pay Range: $19.25 - $19.75 /hr Shift: First (Day), Second (Afternoon), Third (Night) Req #: 10988227 Date Posted: April 20, 2026 Location: 3541 E. Harmony Rd., Fort Collins, CO 80528, US Job Category: Associate #J-18808-Ljbffr Potbelly