Patient Admin Specialist - (HYBRID)

Patient Administrative Specialist

Are you a highly organized and detail-oriented individual with a passion for ensuring the smooth operation of programs and initiatives? If so, then a Patient Administrative Specialist position may be the perfect fit for you.

Job Details

• Pay: $35.00 per hour
• Shift Schedule: Mon-Fri
• Shift Time: 7:30am-4:00pm
• Duration: 13 weeks initially
• Location: Palo Alto, CA (Onsite daily during onboarding, then hybrid schedule)

Benefits

• Extension Potential
• Weekly payroll
• Health benefits
• Referral bonus*
• 24-hour accessibility
• Personalized service

Minimum Qualifications

Education:

• High School Diploma or GED equivalent required

Required Experience:

• Minimum 1-2 years work experience in healthcare administrative, prior authorization, or patient support role
• Familiarity with Epic HER (workqueues, In Basket documentation), CoverMyMeds (CMM), and payer/PBM portals
• Proficiency with computers and office technology including keyboard, mouse, headset, scanners, printers, and eFax systems
• Strong working knowledge of Microsoft Outlook, Word, Excel, web browsers, and virtual communication platforms such as Microsoft Teams and Zoom
• Ability to effectively manage multi-line phone or softphone systems in a fast-paced healthcare environment
• Excellent verbal and written communication skills with a strong customer service focus

Job Requirements:

• Initiate, submit, and track medication prior authorizations and renewals using Epic and CoverMyMeds.
• Document all authorization actions, communications, and outcomes accurately within the EHR.
• Make timely phone calls to PBMs, pharmacies, clinics, and patients to gather information, resolve issues, and provide status updates.
• Manage inbound and outbound faxes including sorting, labeling, scanning, indexing, and routing documents appropriately.
• Monitor workqueues and in-baskets to ensure timely follow-up on pending cases, denials, and appeals.
• Verify insurance benefits and coverage criteria and coordinate with providers regarding alternative therapy options when needed.
• Maintain confidentiality and compliance with HIPAA regulations and organizational policies.
• Provide professional and compassionate customer service while adhering to care communication standards.
• Support department operations through additional administrative duties assigned by leadership.
• Utilize office technology and communication tools including Microsoft Outlook, Word, Excel, Teams, Zoom, scanners, eFax systems, and multi-line phone systems.

About Us

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!

Earn $250 for every referral!

Know someone looking for a great opportunity? Refer them to us and get rewarded! Send referrals to:

View email address on click.appcast.io

You'll receive a

$250 bonus

once your referral completes

20 shifts.