Director, Technical Operations

About the Company It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Role Overview The Director of Technical Operations is charged with providing the leadership and tactical oversight necessary to support the execution of best practices for the supporting functions within the group. These functions include, but are not limited to, center of excellence, operation service center, site development, implementation, transitions, and any additional professional services rendered. This will be done working within a cross‑functional matrix to develop, set, and implement standards. The role requires keen planning skills, the ability to lead through influence and to be a proactive partner with a strong customer‑service orientation. The leader should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity. Success Metrics Create, evolve, and implement a basis of standards that insures uptime standards are met. Continuously improve the customer transition experience. Work with our cross‑functional support partners to develop best‑in‑class standards, implementation, assessments, analysis, and innovations. Responsibilities Lead the Tech Operations teams that own the management of critical, complex operational platforms and manage problems, driving measurable Operational Excellence improvements across the entire organization. Implement and track support effectiveness programs. Continuously improve monitoring, automation, and tool development to improve availability and transparency. Required Experience and Qualifications Bachelor's Degree in Computer Science or related field, plus a minimum of 7 years of Technical Operations experience. At least three (3) years of experience in a Leadership role. Three (3) years of experience managing platform monitoring, production availability management and incident management process. Strong experience and detailed technical knowledge in system, database and network engineering. #J-18808-Ljbffr Global Modern Services, Inc. (USA)