PC Technician

PC Technician

Do you enjoy solving technology challenges and helping others succeed? The City of Graham is looking for a PC Technician to join our Information Technology team. In this role, you'll provide hands-on technical support, troubleshoot hardware and software issues, and help keep the City's technology running smoothly so employees can continue delivering exceptional service to our community.

Performs technical support and troubleshooting for the City's computer systems and end-user technology, including hardware, software, printers, peripheral devices, and basic network connectivity issues. Provides direct customer service and technical assistance to employees across departments and supports maintenance, deployment, and operation of City technology resources. Work is performed under the general supervision of the IT Director.

An employee in this class provides direct technical support to City staff by responding to service requests and resolving technology-related issues. Responsibilities include diagnosing and resolving routine hardware and software issues, installing and maintaining end-user devices, and supporting departmental technology operations. The employee exercises sound judgment, prioritizes multiple requests, and communicates technical information effectively to non-technical users. More advanced infrastructure, cybersecurity, and enterprise system administration activities are escalated or performed under direction. Work involves both remote and on-site support across City facilities.

Responds to and resolves IT helpdesk requests in a timely and professional manner

Troubleshoots hardware, software, printer, and network connectivity issues

Installs and maintains desktop and laptop computers and peripherals

Assists with account setup and password resets

Deploys new equipment and replaces outdated hardware

Runs, terminates, tests, and labels data cabling

Performs software updates and basic cybersecurity practices

Maintains IT inventory records

Supports meetings and departmental technology needs

Documents procedures and solutions

Provides remote and on-site support

Assists with system upgrades and technology initiatives

Performs related work as assigned

Working knowledge of computer hardware, operating systems, and standard software applications

Basic networking knowledge

Ability to troubleshoot independently

Strong customer service and communication skills

Ability to manage multiple priorities and maintain confidentiality

Must be able to perform the physical life operational functions of talking, hearing, and repetitive motions. Work requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently. Duties may include climbing, stooping, reaching, grasping, and repetitive motions. The employee must be able to install and move computer equipment. Work requires visual acuity for preparing and analyzing data, operating equipment, and determining the accuracy and thoroughness of work. Work is performed in both office and field environments across City facilities.

High School diploma or equivalent

One (1) to two (2) years of experience in technical support, helpdesk operations, desktop support, or related field. Associate degree in Information Technology or related field

CompTIA A+ or similar certification

Experience in municipal or public sector environment

Non-Essential

Non-Exempt

The City of Graham offers an extensive and comprehensive benefits program for employees that includes: North Carolina Department of State Treasurer Division of the Local Governmental Employees' Retirement System (LGERS) Additional Retirement Savings Plans Group Health and Hospitalization Insurance Dental, Vision, Group Life and AD&D Insurance Coverage Flexible Spending Account Longevity and Vacation Pay Paid Holidays Sick Leave Other leave: Family Medical Leave Act (FMLA) Worker's Compensation Military Leave Civil Leave Educational Leave with pay Shared sick leave Employee Assistance Counseling Program Credit Union Membership Available Tuition Reimbursement Detailed information about our Benefits will be provided during the hiring and/or onboarding process.