Senior Phlebotomist

Senior Phlebotomist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, the Senior Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Senior Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care.

Schedule: This position is a 40-hour work week. This position is:

• Monday through Friday from 7:45 am to 5:00 pm
• Hours may fluctuate based on business needs
• Final scheduling will be determined by the hiring manager

Location: 9924 North East 185th Street, Bothell, WA 98011 (LAB)

Primary Responsibilities:

• Venipuncture and specimen collection:
  • Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly
  • Maintain a clean, safe, and efficient work environment
  • Process and prepare specimens for testing and transport
  • Troubleshoot and resolve issues related to specimen collection, testing, and equipment
  • Give proper patient collection instructions (i.e. urine collection, stool collection, etc.)
  • Instruct patients in post-phlebotomy care
  • Properly dispose of bio-hazardous and sharps materials
  • Obtain specimens for microbiology testing
  • Perform electrocardiograms (EKGs) and other miscellaneous services
  • Order sufficient supplies to perform the workload and rotate stock and prevent the use of outdated supplies
  • Always follow the venipuncture standard of work (SOW)
  • Always follow the processing standard of work (SOW) including positive identification of all patient specimens
• Perform waived and moderate complexity laboratory testing:
  • Performs both waived and moderate complexity laboratory testing, including microscopy
  • Maintain accurate records of patient information, test results, and laboratory procedures
  • Perform quality control and calibration procedures to ensure the accuracy and reliability of test results
  • Participate in quality assurance and quality control activities including proficiency testing
  • Always follow the resulting standard of work (SOW)
  • Always follow the processing standard of work (SOW)
  • Participate in competency assessment
  • Follow The Optum Clinic lab procedures and guidelines
  • Follow the Calling Critical Value policy
• Customer Experience:
  • Interact with patients and healthcare providers in a professional and compassionate manner
  • While registering patients, always follow the reception standard of work (SOW)
  • Problem solve efficiently and promptly
  • Locate missing lab orders and specimens
  • Competent and efficient phone skills
• Duties integrated into all job functions:
  • All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
  • Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
  • Performs all duties in a manner that promotes and supports the Core Values of The Everett Clinic
  • Integrate Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
  • Must follow written and oral instructions and complete routine tasks independently
  • Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
  • Ensures confidentiality of patient information by following HIPAA guidelines and TEC policies
  • Attends training to meet job position requirements and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
  • Have regular and predictable attendance
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Medical Assistant-Phlebotomist (MA-Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner
• Completion of a Phlebotomy Certificate program through an accredited school
• BLS (AHA) certification or the ability to obtain within the first 30 days of employment
• 1+ years of experience with excellent verbal and written communication skills with the ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• Intermediate level of proficiency with Microsoft Office and demonstrates solid computer skills
• Ability to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required
• Ability to abide by the code of conduct per Optum/UHG
• Ability to work a 40-hour work week to include:
  • Monday through Friday from 7:45 am to 5:00 pm
  • The schedule includes holiday rotations
  • Final scheduling will be determined by the hiring manager
• Access to reliable transportation and travel to other draw stations

Preferred Qualifications:

• 2+ years of blood draw experience
• 2+ years of blood draw experience, knowledge of laboratory information systems and electronic medical record
• Documented training program to include all elements of CLIA regulation 42CFR493.1423
• Experience performing EKG's and accurately determine acceptable readings
• Knowledge of medical terminology, anatomy and physiology
• Knowledge of laboratory information systems and electronic medical record