Front Desk Supervisor

Front Desk Supervisor

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Supervisor for the Rochester Airport Marriott

Why Work With Us?

• It's a fun company to work for!
• We recognize efforts and reward results
• Great benefits package, including 401K
• Promotional opportunities with a growing company
• Paid Training!
• Health Insurance

The Front Desk Supervisor is responsible for managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Front Office Department.

Responsibilities:

• Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
• Train, schedule, and support front desk staff; monitor performance and assist with onboarding
• Handle guest concerns and resolve issues promptly and professionally
• Review room inventory, guest accounts, and reports for accuracy
• Maintain lobby, front desk, and public areas for cleanliness and presentation
• Manage supplies, key control, and ensure secure cash-handling procedures
• Collaborate with other departments to ensure smooth operations
• Communicate effectively with the General Manager and assist with projects as assigned

Requirements:

• Be able to manage time effectively, complete required tasks on time
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Education & Experience:

• High School diploma or equivalent required
• Stable work history required

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.