Senior Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.  

The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, delivers excellent customer service. Supports the team in meeting clinical and service goals. The Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes

Schedule:  A 40-hour work week, Monday through Friday between the hours of 7:00am-5:00pm with the flexibility to stay later on clinic days

Location: 904 7 th Avenue, Seattle, WA, 98104

Primary Responsibilities:

• Patient check-in
• Ability to maintain work queues
  • Coverage error
  • RX HUB/ Language mismatch
  • No Show emails
  • Direct booking reports
  • Non-contracted work queue
  • Incoming message work queue
  • Cost estimate work queue
  • MyChart coverage updates
  • Referral Work Queues for all specialty departments
  • In-basket management
  • Reschedule report within 48 hours
  • Recalls letters for appointments
  • No show letters for specialty offices
  • Processing fee tickets
  • Wait list report
• Side Tasks
  • Ability to prepare forms to be handed out to patients at check in
  • Ability to handle patient pick up items such as forms letters, etc.
• Answering incoming and outgoing telephone calls promptly and courteously
• Scheduling office visits in an organized and efficient manner
• Collect payments for cosmetics visits
• Product sales
• Ability to mail and send faxes
  • Medical/stationary supply ordering tracker
• Comfortable working in high pace environment 
• Daily print off clinical schedules for downtime procedures
• Site FIT tester
• Emergency contact list updated / Firedrill clipboard
• Tickets for IT- facility enbio-maintain ticker tracker
• PHS and facility checklist (monthly
• Point person for late arrivals if unable to see patient
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience with computer proficiency and the ability to work on multiple websites
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare related experience
• Ability to work a 40-hour work week with the flexibility to stay until 5:00pm on clinic days

Preferred Qualifications:

• Associate's degree
• 1+ years of experience working in scheduling medical procedures and obtaining authorizations
• 1+ years of EPIC experience  

Soft Skills:

• Ability to work independently and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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