Public Area Attendant

Position Summary

This position will deliver a positive guest experience by maintaining the cleanliness of all public areas and restrooms in the Aquarium.

Duties & Responsibilities

• Provide unique and memorable experiences to guests.

• Ensure the facility is clean, safe and presented to the highest of standards.

• Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.

• Organize and replenish guest restroom amenities.

• Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.

• Organize and maintain supply inventory.

• Dust, polish and clean signage, windows, acrylic and carpets.

• Empty trash cans and sanitary receptacles as well as pick up trash within the facility.

• Adhere to company policies and procedures.

• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.

• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.

• Attend training programs to achieve the best guest experience.

• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.

• Assist other departments as required.

• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

• Other duties as may be assigned by the Guest Experience Manager from time to time

Experience, Skills & Qualifications

• Knowledge of chemical cleaning agents.

• Previous operation experience of various cleaning equipment preferred.

• Flexible to work shifts, holidays and weekends.

• Good verbal and communication skills required.

• Strong listening skills.
• Ability to anticipate guests' needs.
• Creative problem solver who thrives when presented with a challenge.

Abilities

The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.

• Ability to stand for long periods of time.

• Ability to understand and follow instructions and perform job functions under limited supervision.

• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.

• Ability to extend arms, scrub, bend, stoop and stand and walk in public areas for extended periods of time.

• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to push or pull heavy equipment weighing up to 150 pounds.

• Ability to lift and carry objects weighing an average of 25-50 pounds.

Other

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.

• The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.

• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.