Dispatch Clerk

Dispatcher Clerk

Become a Dispatcher Clerk at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll perform dispatching activities utilizing computer systems such as the outage management system, SAP and meter order activities to prioritize, assign and dispatch orders.

As a Dispatcher Clerk, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• This is a 365-day, 24/7 facility. Must be willing and able to work holidays, weekends, graveyard, swing and day shift as needed.
• Contacts customers to arrange for service to be performed; updates outage information (OMS).
• Supports storm order activities through the identification of problems affected by circuit outages.
• Assigns and updates orders to crews including trouble orders; arranges customer callbacks.
• Establishes, reviews and maintains logs.
• Analyzes and updates distribution system performance and trends.
• Maintains confidential customer information with a high degree of accuracy and dependability.
• Communicates with customers, management and crew members with tact and courtesy.
• Performs other duties and responsibilities as required
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• One year of customer service experience.

Preferred Qualifications

• One year of experience in a dispatch and/or call center environment utilizing computer, phone, radio systems to prioritize, assign, and dispatch orders.
• Experience with accurately entering data in a high pace environment.
• Experience with processing calls in a timely manner including monitoring radio, telephone and other electronic communications to provide accurate, concise and relevant information.
• Ability to understand and utilize appropriate notification procedures according to protocol.
• Experience monitoring customer calls due to circuit interruptions or area outages.
• Ability to provide thorough and accurate shift change information.
• Experience with Emergency Response & Accident prevention procedures and manuals and/or safety procedure systems.
• Experience interpreting geographical maps (e.g., Distribution Circuit Maps)
• Experience with distribution equipment system call out process and telephone systems.
• Effective written and verbal communication skills.

Additional Information

• This position's work mode is on-site. The employee will report to an SCE facility or in the field location. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• This position has been identified as a NERC/CIP impacted position Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
• Relocation does not apply to this position.
• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: SCE Data Entry (Test #4101) and EEI SO/PD II (Test #5209). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at View email address on click.appcast.io or View phone number on click.appcast.io and select option 2.