Admissions & Operations Coordinator (In Office)

Description

Location:

151 Koser Rd. Lititz, PA — In-Office Department:

CNS Driver Training Center Reports to:

Executive Team Member (TBD) Employment Type:

Full-Time, Hourly (Non-Exempt) Hours:

M–F, 7:00 AM – 4:00 PM About CNS Companies Join our team at CNS, where we help companies across a wide range of industries—transportation, healthcare, education, manufacturing, and more—stay safe, compliant, and profitable. CNS is a leader in our field, offering a comprehensive range of services to clients while providing an environment where our team members are excited to work, learn, and grow in their careers. We play a crucial role in helping businesses navigate the complexities of compliance and safety regulations, keeping them on the path to success. Together, we do this by living our values: lasting relationships, professionalism, integrity, client-focused decisions, and servant leadership. Our team works diligently to understand each client’s unique needs, offering tailored, proactive solutions. Whether we’re supporting fleet companies or individual owner/operators, we’re committed to ensuring compliance and providing a best-in-class experience that meets both current and future needs. CNS is known for its personal touch and a culture of care that delivers real results. Position Summary We’re looking for an Admissions & Operations Coordinator to be the front door of our Driver Training Center (DTC). Interest in our CDL programs—Class A, Class B, Hot Shot, and permit prep—is growing fast, and you’ll be the first voice callers hear and the person who keeps leads moving toward enrollment. This role blends admissions and customer service with hands-on operations: you’ll schedule students into vehicles and time blocks, support DTC events, and keep our books current in QuickBooks. You’ll work closely with DTC leadership and connect the center to the wider CNS team, so the work is varied and moves fast. This is an in-office role—our students, instructors, and trucks are here, and the best service happens in person. Key Responsibilities Admissions & Customer Service Answer all incoming Driver Training Center calls with warmth and confidence Stay knowledgeable about DTC programs and the full CNS service menu; refer callers to other CNS departments when appropriate Deliver a positive experience to every prospective student, current student, employer, and partner Sales & CRM Work daily in the CRM to follow up with leads, keep records accurate, and ensure leads convert to enrollments Partner with CNS leadership to grow DTC sales revenue and reach enrollment goals Collect feedback from students, instructors, employers, and partners and share insights that help us better meet customer needs Scheduling & Operations Schedule student enrollment into the appropriate vehicles and time blocks Communicate clearly with instructors and leadership about needed vehicle maintenance so training never stalls Support the administrative side of DTC events and programs (career fairs, classes, partner events, etc.) Bookkeeping Support DTC bookkeeping in QuickBooks—recording transactions, tracking student payments, and reconciling accounts Keep financial records accurate and current so leadership has a clear picture of center performance Communication & Collaboration Support communication between DTC leadership and the larger CNS organization Jump in where needed—no task is too big or too small; other duties as assigned Requirements Required: Comfort talking on the phone—confident asking questions to learn what people need, using your actual voice (vs. texting and email) Comfort with tech tools—MS Teams/Slack, email, a CRM, and shared documents (Google Docs and/or MS Cloud) Comfort with numbers and attention to detail Post-secondary training and/or experience that demonstrates your ability to work in teams, accomplish goals, and reach challenging targets Ability to work fully in our office five days a week Preferred (not required): CRM experience Trucking, CDL, or transportation industry background Note:

No trucking background? No problem. We’re far more interested in people who are eager to serve others and willing to learn. Experience is a plus, not a gate. What We’re Looking For Humble —

checks ego at the door, open to feedback, willing to learn from others Hungry —

self-motivated, proactive, always looking for the next opportunity to improve Emotionally intelligent —

reads people and situations well, communicates clearly, builds trust easily with callers, students, and teammates Curious —

genuinely enjoys solving problems and isn’t afraid to learn through failure Warm and positive —

the kind of person people are glad they called Steady —

doesn’t get flustered or frustrated easily, even when three things happen at once What Success Looks Like Every DTC call is answered promptly and callers leave feeling heard and helped Leads are followed up consistently and CRM records are accurate; lead-to-enrollment conversion improves Students, vehicles, and instructors are scheduled without gaps or conflicts DTC books in QuickBooks are current and reconciled each month DTC leadership and the wider CNS team have clear, timely communication Compensation & Benefits $19.50/hr - $20.50/hr based upon experience (40 hours a week) Monthly bonus for meeting DTC sales targets—historically $200 – $1,000+ depending on the target and its importance 401(k) with a generous company match Health, Dental, Vision insurance available the first day of the next month after employment PTO available for use after 90 days of employment Paid volunteer time available after 90 days of employment, to give back to the Lancaster Community Gym Membership provided to the employee at no cost How to Apply A cover letter is preferred, showing how you see yourself fitting into CNS’s culture and the purpose we serve. Research has shown that individuals may be less likely to apply for positions if they do not see themselves reflected in the job description. We encourage candidates from all backgrounds to apply and assure you that all applications will be considered fairly and without bias. If your “gut” tells you that you might be our fit, please consider applying!