Floor Manager/Front of House

Floor Manager

Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff. Reports to: Food and Beverage Operations Manager

Responsibilities:

Store Goals:

Ensure excellent overall store performance

Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions

Maintain an "A" health inspection rating at all times

Keeping Fair workweek premiums to a minimum

Maintain satisfactory Secret Shopper and Steritech averages

Customer Service:

Maintain excellent customer service

Take customer orders, maintain fast, accurate service, and positive guest relations

Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process

Resolve guest complaints or concerns

Leadership:

Effectively train, supervise, and mentors all bar staff members

Hold employees accountable to Company standards using corrective action process

Conduct performance appraisals

Celebrate employee successes

Lead by example, showing rather than telling

Delegate fairly and appropriately

Encourage employees to develop their skills and/or grow with the Company

Teamwork & Communication:

Work as a team member to support other employees in their duties

Follow the lead and direction of your GM/DM

Communicate challenges and successes

Be respectful of all guests, employees, vendors, and supervisors

Accountability:

Take ownership over tasks that are assigned to you

Hold self to the highest standard of performance

Be knowledgeable of and hold yourself to all Company standards

Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook

Station Mastery:

Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes

Follow responsible alcohol service guidelines

Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them

Maintain expert knowledge of all bar offerings

Take orders from guests and input into POS, ensuring 100% accuracy

Handle guests' special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards

Other Responsibilities:

Attend mandatory meetings including staff meetings, leadership meetings, etc.

Perform opening and closing duties to Company standards

Perform other duties as assigned by your supervisor

Essential Functions:

Reasonable accommodation will be considered and implemented in accordance with ADA requirements.

21 + years of age

Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)

Function in a fast-paced and noisy environment

Tolerance to temperature fluctuations

Work with hazardous substances such as hot oil

Read, write, speak, and understand basic English

Communicate clearly

Lead a team effectively

Use a basic computer system (ex. cash register)

Finger dexterity

Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Available to work nights, weekends and holidays, and variable schedule, per the needs of the business

Maintain general knowledge of FGNY: locations, transportation, management team, etc.

Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates