Customer Service Representative - Specialty Pharmacy

Customer Service Representative (CSR) The purpose of the CSR is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. Customers may include patients, medical professionals, and family members. The CSR functions in a multidisciplinary team to provide information about the services offered by Patient Services. Act as first point of contact with patients by evaluating the purpose of the call, prioritizing their handling, and triaging the calls if indicated. Explain relevant Patient Services initiatives to customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.). Contact physician’s offices, pharmacies, and other external entities to ensure patient needs are met. Complete various special projects as required. Job Details Snapshot Compensation: $19.00 – $21.00 per hour Location: 4500 W. 107th Street, Overland Park, Kansas 66207 Onsite Requirements: Onsite availability required; hybrid and/or remote opportunities may be considered once requirements are met. Qualifications Previous work experience in Specialty Pharmacy or Customer Service. Professional level computer skills, including Microsoft Office, email, web‑based applications, and keyboarding. Experience working with people in high‑pressure, time‑sensitive situations (telephone or face‑to‑face), solving problems, making decisions, and using excellent judgment and customer service skills. Strong ability to multi‑task and excellent time management skills. Ability to function in a high‑volume, fast‑paced environment. Dependable and strong work ethic. Ability to accept and implement feedback and coaching. Preferred Experience Experience with databases (CRM preferred) or a tracking system; Salesforce CRM experience. Experience working in a health care/pharmaceutical industry environment. Understanding of challenges associated with patients’ medical conditions. Benefits Competitive pay structure. Matching 401(k) with immediate vesting. Medical, dental, vision, life, and short‑term disability insurance. Preloaded PTO: 100 hours (12.5 days) upon employment, increasing to 140 hours (17.5 days) on anniversary. Tenure vacation bonus: $1,000 on 3‑year anniversary and $2,500 on 5‑year anniversary. Career growth opportunities via Advance Gold program. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre‑employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire. #J-18808-Ljbffr AssistRx, Inc.