Desktop Support Technician

Overview NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US). Schedule: Monday through Friday, 8:00 AM – 5:00 PM Must have a flu shot within the year Position Overview We are seeking a skilled and customer-focused Computer Support Technician to join our on-site IT team at a hospital. This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate will have strong technical expertise, excellent communication skills, and a commitment to service excellence. Responsibilities Provide hands-on support for desktop computers, laptops, printers, and other peripherals. Diagnose and resolve hardware and software issues in a timely and professional manner. Install, configure, and upgrade operating systems and applications. Relocate and set up IT equipment for staff moves and department changes. Use ServiceNow to manage and document support tickets and work performed. Collaborate with clinical and administrative staff to minimize disruption to patient care. Escalate complex issues to higher-level support teams when necessary. Ensure compliance with hospital IT policies, including data security and privacy standards. Support mobile devices and hospital-specific applications. Assist with onboarding and offboarding of hospital staff from an IT perspective. Participate in routine maintenance, patching, and updates of systems. Provide excellent customer service and maintain a professional demeanor in all interactions. Qualifications Experience in a technical support role (minimum 5 years). Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication abilities. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Strong customer service orientation and attention to detail. Basic Qualifications Minimum of 5 years of experience in a technical support role. Certifications (Preferred but Not Required) CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Associate Apple Certified Support Professional (ACSP) ITIL Foundation Certification Education & Experience High school diploma or equivalent required; associate degree or technical training in IT preferred. Compensation Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $29-$31/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\'s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, Additionally, NTT DATA endeavours to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\'d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA, Inc.