Director, Revenue Cycle Operations

Director of Revenue Cycle Operations (Billing, AR) The Director of Revenue Cycle Operations is a key leadership role responsible for overseeing the end-to-end revenue cycle, including billing, accounts receivable, and cash application for a solid waste services company. This role ensures the accurate and timely execution of invoicing, collections, and payment processing while driving strategic initiatives that improve efficiency, system integration, and cash flow. The ideal candidate will bring expertise in financial operations, deep industry knowledge, and a strong track record of leading process improvement and system implementations within service-based businesses. Job Functions: Lead, manage, and mentor a team responsible for billing operations, AR management, and cash application. Collaborate across departmentsoperations, customer service, IT, and salesto align revenue processes with business goals. Define and monitor key performance indicators (KPIs) such as DSO, billing accuracy, cycle time and cash application match rates. Oversee timely and accurate billing for residential, commercial, roll-off, and municipal accounts. Ensure invoices reflect proper service levels, pricing, and contract terms. Standardize and automate billing processes to reduce errors and improve scalability. Enforce and improve controls where necessary to ensure completeness and accuracy. Create or leverage system capabilities to improve operational efficiencies. Manage collections and customer outreach to ensure timely payments. Oversee credit and collection policies and procedures. Reduce aging receivables while maintaining strong customer relationships. Manage Collections Strategy system modules for both task creation and prioritization. Ensure accurate and timely posting of all customer payments from multiple sources including lockbox, ACH, credit card, and wire. Address unapplied and misapplied cash quickly to keep accounts clean and accurate. Support monthly close with reconciliation of AR sub-ledger to general ledger. Lead business process improvement initiatives across billing and receivables to optimize workflow, reduce manual effort, and support growth. Partner with IT and external vendors to evaluate, implement, and enhance financial systems (e.g., ERP, billing platforms, and AR automation tools). Serve as project lead or stakeholder on cross-functional technology initiatives impacting the revenue cycle. Requirements: Bachelor's degree in Finance, Business, or related field 10+ years of progressive experience in financial operations with a focus on billing and AR; 5+ years in leadership capacity. Proven success leading process improvement and systems implementation projects. Experience in the solid waste, utilities, or route-based services industry is a plus. Strong leadership and team-building abilities. Expertise in route-based or subscription billing models and customer account structures. Proficiency with billing and financial systems (Tower, Billtrust, D365), Excel, and reporting tools. Strong project management and change management skills. Excellent problem-solving, communication, and cross-functional collaboration capabilities.