Bilingual Quality Assurance Specialist

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Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Job Overview

At eBay, we're pushing the boundaries of ecommerce and transforming the automotive parts industry with our latest solutions. As a Bilingual Quality Assurance Specialist (Automotive Parts), based in Austin, you'll play a pivotal role in ensuring the quality and accuracy of our powerful experiences. Your bilingual (English/Spanish) skills and industry expertise will be key in improving the reliability of our platform. This is a ground breaking opportunity to merge your automotive knowledge with innovative technology in a dynamic and collaborative environment!

Responsibilities

• Perform end-to-end testing of our human to AI interactions and experiences that automotive professionals use to purchase parts.
• Conduct the test in both English and Spanish to guarantee accuracy and consistency.
• Validate AI fitment clarification behavior to provide accurate answers.
• Examine call transcripts and logs, generating clear and actionable defect reports.
• Offer input on new features and requirements based on testing results.
• Support catalog quality initiatives to resolve data content issues impacting fitment and lookup accuracy.

Qualifications

• Bilingual proficiency in English and Spanish, comfortable with phone-based testing.
• Strong automotive parts and fitment knowledge from supply chain or repair service experience.
• Familiarity with automotive catalog concepts and/or Auto Care ACES/PIES.
• Experience in structured Quality Assurance testing, including writing test cases, reproducing issues, and detailing defects.
• Diligent with the ability to work with call transcripts and logs.
• Strong communication skills and follow-through with product, engineering, and operations teams.

What Will Make Someone Successful in This Role

• A deep understanding of how shops order parts and a dedication to improving this experience.
• A persistent focus on ensuring the accurate part and fitment.
• Eagerness to join a team working on next-generation technology for the automotive parts industry.
• A strong enthusiasm for the automotive industry combined with practical experience in automotive repair or parts distribution.

Additional Details

The base pay range for this position is expected in the range below:
$61,600 - $103,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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