Customer Service Supervisor

Customer Service Supervisor – Electrical Supply Portage, IN We’re seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence! At Kirby Risk Electrical Supply , our Customer Service Supervisors are key to branch success through customer service, employee development, operational effectiveness, and collaborative leadership. What You’ll Do as a Customer Service Supervisor You’ll: Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement Monitor branch scheduling to ensure adequate staffing for daily operational needs Select, train, mentor, coach, and conduct performance reviews to promote employee development Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment Promote a safe work environment and ensure compliance with company safety practices and procedures What Makes You a Great Fit High School Diploma/GED 5+ years of relevant work experience in the wholesale industry 3+ years of strong interpersonal leadership and customer contact skills Knowledge of electrical products and their applications Strong written, verbal, and interpersonal communication skills Committed to best practices for leadership competencies, people development, and learning Detail-oriented with excellent organizational abilities Ability to lead by example, promote morale, goal setting, and demonstrate teamwork Computer skills and aptitude; Microsoft Office What to Expect in This Role Ability to push, pull, carry, lift to 50 lbs. Sit, stand, or walk for extended periods of time Bend, stoop, twist, reach, pinch, grab, and shift positions frequently Talk or hear both in person and by telephone Ability to adjust focus, close vision, discern parts numbers, and signage Forklift experience is a plus Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development. Benefits That Work for You We offer a comprehensive package designed to support your health, career, and future: Medical, RX, Dental, and Vision insurance Life insurance & Employee Assistance Programs 401(k) with company match & Profit Sharing #J-18808-Ljbffr Kirby Risk