IT Support Specialist

Job Number: R0241904 IT Support Specialist Supports day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced advising skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction, mentors and may supervise team members. Provides a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Records, categorizes, prioritizes, and responds to basic user and system issues, as well as resolves more complex user and system issues. Qualifications 8+ years of experience as an IT professional 4+ years of experience supporting a help desk or service desk Ability to work weekends and holidays Ability to work shifts in support of 24/7/365 IT support operations Secret clearance Bachelor's degree Security+ Certification Nice If You Have Ability to prioritize and execute tasks in a high-pressure environment Ability to work in a team-oriented, collaborative environment Possession of excellent customer service skills TS/SCI clearance Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr