Hotel Night Auditor

Hotel Night Auditor, AC Madison DowntownJoin a 2025 USA Today Top Workplace Winner!Starting at $20.00 an hour, experienced candidates may qualify for a higher wage. Flexible availability required Monday to Friday, weekends, and holidays. Open to overnight shifts from 11 pm to 7 am. All shifts are overnight shifts.Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.How do I make an impact on my team?Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting recordsGreet and interact with guests in a warm, friendly and professional mannerProvide highest level of service by anticipating, listening attentively, and responding promptly to guests' needsPromptly handle guest service requests and guest complaints to meet and exceed guest expectationsMake reservations, check-in and check-out guests, process paymentsPerform tasks such as answering phones, maintain a cash drawer, operate office equipmentEnsure guest and property safety by knowing all safety, security and emergency proceduresWhy You'll Love Working HereThe Hotel Night Auditor position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown.What does success look like in this role?Ability to work overnight from 11:00 p.m. until 7:00 a.m.Understanding of general accounting practices and ability to compile facts and figuresStrong oral and written communication and interpersonal skillsMotivated to maintain excellent customer service reputationStrong attention to detail, organization and follow-up abilitiesAbility to be patient and creatively problem solveWhat Will You Get At NCG Hospitality?The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day – earn bonuses for going above and beyond to support team and guestsEveryone Sells – earn cash for bringing in business to our propertiesPaid Volunteer hours – Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus – earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Ready To Grow With Us? Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is proud to be an Equal Opportunity Employer. Compensation: $20.00 per hour