Member Services Representative

Foreign Currency & Foreign Checks Disputes vs. Fraud If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer general questions, including functions such as cash box management, account origination and maintenance, and all other services as needed. Enhanced Expectations and Responsibilities at this Position Level* Proficiency in account maintenance and opening all account types for new members while following MIP procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Obtain and execute Notary Public services as requested by management. Engage with community as requested by management by attending community events to enhance Credit Union presence. Maintain a current and comprehensive knowledge of credit union products and services, and independently possess an ability to educate members and make recommendations based on their needs. Contact members and document efforts regarding deposit and/or loan collection reports as directed by management. Perform subsequent advances on existing open and home equity lines of credit after completing the “Advances” module. Assist with member safe deposit box access AFTER completing the “Safe Deposit Box” Module and Annual Safe Deposit Box Training. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members’ accounts are accessed for business purposes only. Security and control procedures must be followed by all branch employees. Serve members by processing transactions in the appropriate system #J-18808-Ljbffr SECU